dellguy101
1 Nickel

Dell XPS 13 9480 DE Cant download recovery image

Anyone else with a 9380 Developer Edition that can't download the linux recovery image from the dell website? I enter my service tag number and I get an error

 

"Recovery image currently unavailable. The recovery image download could not be generated due to missing information. Please contact technical support for assistance."

 

I contacted support and they were useless.. First she thought my machine was a windows machine until I had her pull up my system details with the service tag number and she could see it shipped with Ubuntu. She had me run diagnostics on my computer even though it seems like the issue is with their website, not my hw on my system..

 

EDIT:  Just asked my buddy to check his (he also has the 9380 Developer Edition) and he also got the same error.  So it seems Dell has NOT posted the Ubuntu 18.04 Recovery Image for any systems that ship with 18.04.  Support was clueless.. 

 

Error:

Screen Shot 2019-03-23 at 10.02.54 PM.png

 

Showing my system shipped with Ubuntu:

Screen Shot 2019-03-23 at 10.05.13 PM.png

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