RobertoAraujo1
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Ask the Expert: Maximize the Benefits of Your EMC Online Support Experience – Tools, Tips and Tricks

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Welcome to the EMC Support Community Ask the Expert Conversation. On this occasion we will be discussing how to leverage available EMC Online Support features, tools, and resources to help you:


  • Resolve issues faster
  • Find relevant content easier
  • Improve your customer service experience


Our experts will answer your questions regarding site administration, product registration, service request management, and much more! Our experts will also provide guidance on how to stay informed about new and improved capabilities as they are introduced.


Meet Your Experts:

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Ryan Amin

Principal Program Manager - EMC Customer Service

Ryan was born and raised in central Massachusetts, and has been with EMC for 5+ years. His primary focus is working with customers to identify ways we can improve EMC's online experience, then translating the feedback into a solution that meets their needs.

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Brant Harmon

Principal Program Manager - EMC Customer Service

Brant has 14 years professional experience in Project/Program Management and/or Call Center Management in the Insurance and Technology industries. He is our EMC Online Support Service Center expert.

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Donny Vincent

Program Manager - EMC Customer Service

Donny specializes Project and Content Management. He has been the Publishing Manager for EMC Online Support Content for almost 5 years.

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Suzanne Correia

Program Manager - EMC Customer Service

Suzanne has been with EMC for over 15 years. She is our Online Chat expert.


This discussion takes place from August 31th - September 25th. Get ready by bookmarking this page or signing up for e-mail notifications.


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