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Re: Ask the Expert: Maximize the Benefits of Your EMC Online Support Experience – Tools, Tips and Tricks

Hello Experts,

Here are my questions for you

01. Is there any plan to integrate EMC Support with EMC tools like ESRS, EMC unisphere central so customer can see the SR rather than logging a manual .

02. Will there by anyway to change the severity of the automatic logged cases ( Through dial home/call home) since sometime the case need more attention but its impossible to change the severity so I had log a manual case for the same issue with the high priority .

03. Why its not possible to upload multiple attachment to EMC SR at the same time.

04. Why its not possible to see the update on the case when its get dispatched to the field . 

EMC Administrator

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