RobertoAraujo1
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Ask the Expert: Easy Ways to Streamline Your EMC Online Support & MyService360 Experience

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EMC is committed to delivering a world class service and support experience that meets the ever-changing business needs of our customers. We strive to continuously improve our support tools, resources, capabilities and offerings, and along with that comes change.

On this occasion we will be discussing the latest enhancements to EMC Online Support and MyService360TM, which includes new experiences to:

  • Create, View, and Manage Service Requests
  • Live Chat with an EMC support professional
  • Set up your Profile, Sites, & Products within Company Administration
  • Identify and Schedule Onsite Services

Our experts will answer your questions regarding Online Support and MyService360 and offer guidance on how to use these tools to maximize the value of your customer service experience. 

This discussion takes place from Sept. 12th - Oct. 14th. Get ready by bookmarking this page or signing up for e-mail notifications.


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Meet Your Experts:


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Principal Program Manager - Dell EMC CS Innovation

Brant has been with EMC for over 3 years. His experience includes project/program management and call center management in the Insurance and Technology industries.

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Dell EMC Product Services Marketing

Lauren has been with EMC for 3+ years working across EMC Global Enterprise Services in various functions centered around communication and education for customers and employees. Her expertise includes marketing and communications, and video production.

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Dell EMC Online Support - Customer Service

Michael has been with EMC Global Services for over 17 years in various functions focused on Customer Service and Support.  His expertise is in Software Development and Delivery.

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Suzanne Correia

Program Manager - Dell EMC Customer Service

Suzanne has been with EMC for over 16 years focusing on project/program management. She is our Online Support Live Chat expert.


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