2 Iron

Re: ESRS - Email Notifications

You can see what SMTP server is configured by looking at the file:

<install drive>:\EMC\ESRS\PolicyManager\Tomcat5\common\classes\ 

Find the section called Email Settings and locate the row for email.mail_server.  If that is correct, launch the Policy Manager, click the Configuration tab, click the Global link under the Name column.  Scroll down to the To Others field and make sure there is a valid email address there.  If all that is set up correctly, you would need an EMC analyst attempt to remote access to a device set for Ask for Approval policy and see if the email is sent.