1 Nickel

Re: Important! Recent code issue impacting ESRS

The upgrade of the undelying ESX changed the NIC driver which resulted in a change in the MAC address of the NIC card - this causes the RSA Lockbox to fail and will not permit the GW to connect to EMC as it cannot validate the Certificate as the MAC address and Hostname are the primay keys used by the lockbox. if you cannot change the mac address back to what it was this will require an unuinstall and reinstall per primus

emc293086: Process to recover  a failed ESRS 2 Gateway ( Standalone or Clustered HA  ).

Pleas e open a service request and the support center will be happy to assist you