jamichau's Posts

jamichau's Posts

Thanks, ARUEHLOW, for your post!  I replaced a Samsung SATA3.0Gbps, 256GB SSD with an identical model in an E6430 and ran our UDS imaging process on it.  I hadn't checked the BIOS after installing th... See more...
Thanks, ARUEHLOW, for your post!  I replaced a Samsung SATA3.0Gbps, 256GB SSD with an identical model in an E6430 and ran our UDS imaging process on it.  I hadn't checked the BIOS after installing the replacement drive (turned out, BIOS said "no primary drive").  During the imaging, my USB boot stick got formatted (effectively killing it as a boot device until I fix it) because that was the only drive the BIOS could see.  I recall, when installing the SSD, thinking it didn't feel like it was seating.  After finding this post, I checked and, sure enough, the connecting pins had slid in and missed the connecting ports, because I had the laptop upside down, which pushed the drive against the top of the bay.  Installing the drive with the laptop right-side-up helped it align properly.  With SATA mode set to AHCI, the imaging process is working normally.  Thanks again!  Saved me!
I'm reviving an XT2 that's been sitting idle for a couple years.  I just ran into the "can't boot from anything but the NIC" problem.  As posted above, the external CD/DVD drive showed in the BIOS se... See more...
I'm reviving an XT2 that's been sitting idle for a couple years.  I just ran into the "can't boot from anything but the NIC" problem.  As posted above, the external CD/DVD drive showed in the BIOS setup as being connected, which is good, but it wouldn't boot. Under drives, SATA mode was set to ATA and I saw a note below the setting which said eSATA is disabled in ATA mode.  I changed the mode to AHCI and, BAM!, the CD/DVD drive awakened as a boot device.  Suhweet!  Now if I could just get it to boot from the USB port, my world would be complete.  Later.
Thanks for the reply, Rajath.  I tried that this morning and rebooted, still had the unknown device.  Then, not expecting it to work, I went into the properties of the unknown device in device manage... See more...
Thanks for the reply, Rajath.  I tried that this morning and rebooted, still had the unknown device.  Then, not expecting it to work, I went into the properties of the unknown device in device manager, clicked the Driver tab, and clicked the Update Driver button.  I then selected "Search automatically for update driver software".  Windows thought about it for awhile, then displayed a message that the driver had been updated and I have no Unknown Device anymore!  WooHooo!  Fixed!  I don't think I have ever seen the Update Driver button work before!  Nice, for a change.
I just dropped our corporate 64-bit Windows 7 image onto a new E5530.  This system is considered "unknown" (non-standard) in our environment, so the image was missing a good portion of drivers. I dow... See more...
I just dropped our corporate 64-bit Windows 7 image onto a new E5530.  This system is considered "unknown" (non-standard) in our environment, so the image was missing a good portion of drivers. I downloaded all the drivers from  http://www.dell.com/support/troubleshooting/us/en/04/servicetag/xxxxxxx    after having set the OS to 64-bit Windows 7 and turned off the filter so I could see "all drivers".  After installing almost every file from that page, I still have an unknown device under Other Devices.   If I look at the properties for Unknown Device, Details tab, Hardware Ids category shows 3 lines, all starting with "IUSB3\ROOT_HUB30&VID...".  Does anyone know to what this refers and which driver I need to resolve its "unknown" status?  Thanks much,
Wizard Prang - Your reply is interesting.  I thought that as soon as an add-on video card is installed in a 780, the onboard video is disabled, no?  Or are you not using a PCIE card?  Thanks.
Question: If I have posted this issue in a true forum, why have not other people offered answers?  Have you somehow taken ownership of my problem?  Are no others allowed to view it?  I would like inp... See more...
Question: If I have posted this issue in a true forum, why have not other people offered answers?  Have you somehow taken ownership of my problem?  Are no others allowed to view it?  I would like input from some other people, as your answers, with all due respect, are quite elementary and seem to come from some sort of troubleshooting script.  Had you any real experience working on actual computer problems, you would know that the testing I have done so far negates the need for this diagnostic test.  Would you, please, invite someone from Dell in the USA to take a look at my posts and offer an opinion?  Thanks, -J
A co-worker suggested I try using the FN-F8 key combination to see if that would help.  Here are the results: As long as the external monitor is connected prior to turning on the power, the image d... See more...
A co-worker suggested I try using the FN-F8 key combination to see if that would help.  Here are the results: As long as the external monitor is connected prior to turning on the power, the image displays there automatically. I booted it up with the external monitor connected, saw the POST on the external monitor only, pressed F2, went into BIOS setup on the external monitor, then pressed Fn-F8, and the image switched to the onboard laptop screen. So I powered down, disconnected the external monitor, powered on, pressed Fn-F8, and it did not cause the POST image to appear on the laptop screen. Then I powered down/up with the external monitor disconnected, pressed F2 a bunch of times right after turning on power and, of course, no image displayed on the laptop screen, but I know it was in BIOS setup, because Windows did not load.  Then I connected the external monitor and pressed Fn-F8 and the BIOS setup displayed on the monitor, so it didn’t matter whether the monitor was connected prior to turning on the power.  I pressed Fn-F8 one more time and BIOS setup displayed on the laptop. Still not resolved, but at least I now know that the laptop will display video onboard prior to the OS loading, nothing wrong with the screen itself.  I really think this is a problem within the new A16 BIOS, but I need someone else to test on another E6420.  Thanks, -J
A co-worker suggested I try using the FN-F8 key combination to see if that would help.  Here are the results: As long as the external monitor is connected prior to turning on the power, the image d... See more...
A co-worker suggested I try using the FN-F8 key combination to see if that would help.  Here are the results: As long as the external monitor is connected prior to turning on the power, the image displays there automatically. I booted it up with the external monitor connected, saw the POST on the external monitor only, pressed F2, went into BIOS setup on the external monitor, then pressed Fn-F8, and the image switched to the onboard laptop screen. So I powered down, disconnected the external monitor, powered on, pressed Fn-F8, and it did not cause the POST image to appear on the laptop screen. Then I powered down/up with the external monitor disconnected, pressed F2 a bunch of times right after turning on power and, of course, no image displayed on the laptop screen, but I know it was in BIOS setup, because Windows did not load.  Then I connected the external monitor and pressed Fn-F8 and the BIOS setup displayed on the monitor, so it didn’t matter whether the monitor was connected prior to turning on the power.  I pressed Fn-F8 one more time and BIOS setup displayed on the laptop. Still not resolved, but at least I now know that the laptop will display video onboard prior to the OS loading, nothing wrong with the screen itself.  I really think this is a problem within the new A16 BIOS, but I need someone else to test on another E6420.  Thanks, -J
Please read again my original post. I've already done that. I believe this is a problem inherent to the new A16 BIOS. Thanks, -J
Reposting in Video Forum, accidentally had in General Hardware at first: I just installed Windows 7 Pro and all drivers on an E6420. After updating to BIOS version A16, NO video image appears on th... See more...
Reposting in Video Forum, accidentally had in General Hardware at first: I just installed Windows 7 Pro and all drivers on an E6420. After updating to BIOS version A16, NO video image appears on the laptop screen prior to Windows loading. On either cold or warm boot, neither the Dell logo, the BIOS version, the progress bar, nor the F2 or F12 prompts are seen. I can get into the BIOS if I'm lucky enough to be pressing the F2 key at the right time, but none of the BIOS information appears on the laptop screen, either. I know this because when I connect an external monitor to the external VGA connector on the side of the laptop (not using a dock), I see the Dell logo, F12 prompt, etc, on the external monitor for about 1.5 seconds and I can press F2. I can also see all the BIOS setup information on the external monitor. If I disconnect the external monitor while in the BIOS, the image does not then display on the laptop screen, it remains blank. I've found no current posts on this problem. If anyone has an idea how to get the video to work, I'd appreciate any and all help. Re-installing the video driver is not likely to help, as the video driver works in the OS, after the POST process. Also, is it normal for the POST screen to display for such a short time? The BIOS Fastboot setting for POST Behavior is set to thorough, but the display time for the Dell logo, F12 prompt, etc, is still very short. Thanks in advance. -J
Nikhil, Before I try that, I have a question.  Since my problem exists at the BIOS / POST level, do you think re-installing the video driver, which effects video within the operating system and is ... See more...
Nikhil, Before I try that, I have a question.  Since my problem exists at the BIOS / POST level, do you think re-installing the video driver, which effects video within the operating system and is not running at initial startup, will make any difference?  Thanks, -J
Thank you for the suggestion.  Here are the results: I shutdown the computer, waited a short while, held the D key, turned on power (continuing to hold the D key), and never saw anything on the monit... See more...
Thank you for the suggestion.  Here are the results: I shutdown the computer, waited a short while, held the D key, turned on power (continuing to hold the D key), and never saw anything on the monitor. However, as long as I held the D key, the machine would reboot every 20- to 30-seconds, so I'm not certain the BIST works properly on this machine, at least not with BIOS A16.  So, I powered it down and back up, not holding the D key, and it booted into Windows 7 without problem, other than I saw no post info on the screen prior to the OS loading. To me the problem really appears to be the BIOS simply not outputting any video to the built-in screen on the laptop during POST or while in BIOS configuration, because the screen works fine once the OS begins to load. -J
I just installed Windows 7 Pro and all drivers on an E6420.  After updating to BIOS version A16, NO video image appears on the laptop screen prior to Windows loading.  On either cold or warm boot, ne... See more...
I just installed Windows 7 Pro and all drivers on an E6420.  After updating to BIOS version A16, NO video image appears on the laptop screen prior to Windows loading.  On either cold or warm boot, neither the Dell logo, the BIOS version, the progress bar, nor the F2 or F12 prompts are seen.  I can get into the BIOS if I'm lucky enough to be pressing the F2 key at the right time, but none of the BIOS information appears on the laptop screen, either.  I know this because when I connect an external monitor to the external VGA connector on the side of the laptop (not using a dock), I see the Dell logo, F12 prompt, etc, on the external monitor for about 1.5 seconds and I can press F2. I can also see all the BIOS setup information on the external monitor.  If I disconnect the external monitor while in the BIOS, the image does not then display on the laptop screen, it remains blank.  I've found no current posts on this problem. If anyone has an idea how to get the video to work, I'd appreciate any and all help. Also, is it normal for the POST screen to display for such a short time?  The BIOS Fastboot setting for POST Behavior is set to thorough, but the display time for the Dell logo, F12 prompt, etc, is still very short.  Thanks in advance. -J
Finally! Thanks, SpeedStep. It shouldn't be so difficult to locat drivers.  I'd like to see Dell restore their driver site to the interface from about 2009 with all the current driver files.  Worked ... See more...
Finally! Thanks, SpeedStep. It shouldn't be so difficult to locat drivers.  I'd like to see Dell restore their driver site to the interface from about 2009 with all the current driver files.  Worked much better back then.
One of my customers has one of these machines that suddenly won't boot. It powers up from the pwr switch, the fans spin up and run continually, no video, no HD activity, accent LEDs for headphones... See more...
One of my customers has one of these machines that suddenly won't boot. It powers up from the pwr switch, the fans spin up and run continually, no video, no HD activity, accent LEDs for headphones, mic, FireWire, and two USB ports on front of case light and remain lit. Accent LED behind alien face pwr switch never lights. That's where it sits, doesn't progress any further. I have pressed the test button on the pwr supply and the green LED comes on and the fans run. Haven't tried booting with RAM removed. Any ideas? Thanks, -John
Ok, I'm an idiot.  I had the driver all along and hadn't installed it.  Turned out to be the INtel Turbo Boost Technology Driver.  Once I installed that, the entry under Other Devices went away.  Hop... See more...
Ok, I'm an idiot.  I had the driver all along and hadn't installed it.  Turned out to be the INtel Turbo Boost Technology Driver.  Once I installed that, the entry under Other Devices went away.  Hope this helps someone else in the future.
This E6410 is brand new and was delivered with Vista Home.  I dropped an existing E6400 XP image on it, planning to retro the correct drivers.  I've gotten 'em all installed correctly, except a devic... See more...
This E6410 is brand new and was delivered with Vista Home.  I dropped an existing E6400 XP image on it, planning to retro the correct drivers.  I've gotten 'em all installed correctly, except a device identified in Device Mangler as PCI Data Acquisition and Signal Processing Controller.  I received two of these machines at the same time and I can see on the one still running Vista that there is a Vista driver for this device.  I can't find an XP driver.  I found a web page that said to open the device in device manager, go to the Details tab and use the Device Instance ID to search for the manufacturer.  That produced a name of "IBEX Peak Thermal Subsystem".   Can't find an XP driver for that, either.  Any help would be appreciated.  Happy Independence Day to all!  Thanks in advance, -J
As an aside, has anyone noticed that when installing anything having to do with sound, it takes a VERY long time?  When I installed the IDT driver, SRS Premium Sound (whatever that is), and now the H... See more...
As an aside, has anyone noticed that when installing anything having to do with sound, it takes a VERY long time?  When I installed the IDT driver, SRS Premium Sound (whatever that is), and now the HDMI, it takes 15 to 30 minutes to complete.
Good show, indeed!  Thanks for figuring this out.  I, too, have spent time over 2 days installing various drivers to no avail.  I don't understand the "logic" behind placing a sound driver in the vid... See more...
Good show, indeed!  Thanks for figuring this out.  I, too, have spent time over 2 days installing various drivers to no avail.  I don't understand the "logic" behind placing a sound driver in the video directory.  Practical joke?  Anyway, thanks for saving us all.