SavageMAxx's Posts

SavageMAxx's Posts

1 hour on the phone with Dell today for them to tell me...oops its a bug with Media Sync..we will have a patch in a few days....ARGHHHHH pull your heads out and address these issue please DELL
OK, today i get a  notification that there us an update availble for my Streak....FINALLY. I dl the 2.2 update, back up my info and then install. All is working well except for the fact that alll the... See more...
OK, today i get a  notification that there us an update availble for my Streak....FINALLY. I dl the 2.2 update, back up my info and then install. All is working well except for the fact that alll the 6 gigs of music that I purchased from Amazon MP3 is gone, folders are ALL empty. Anyone else have this issue?  
Intresting discussion with ATT regarding the elusive 2.2 update.....ATT cant get the OTA update out to customers because its is to much info for thier 3G network....nice (sarcasm)
After being accused of stealing my streak (by a Dell Mobiltiy Supervisor), ignored and lied to, I FINALLY found a bright spot at Dell Mobility. Early this morning 4:30 PST I called Dell Mobility, on ... See more...
After being accused of stealing my streak (by a Dell Mobiltiy Supervisor), ignored and lied to, I FINALLY found a bright spot at Dell Mobility. Early this morning 4:30 PST I called Dell Mobility, on my way to the airport, to get an update on the progress of registering my Service Tag.I spoke to a very nice lady named Jamie (sp?) of who in a matter of hours accomplished what three supervisors in four weeks had not been able to do. She called the Tag Department and found out that due to mistakes in shipping and assigning service tag numbers to phones sent out to retailers like Bes tBuy it was virtually impossible to get my phones service tag into the system.....she then asked where I had purchased the device, personally called the store and spoke to the manager of BestBuy Mobile, arranged for an exchange , and then called me back with the exact info. Since I am travelling she arranged the exchange for after I have returned and then told me she would call me later that day to ensure that Besst Buy had handled the situation properly. She was extremely understanding and empathetic to the fact that this was an ongoing issue. She is the model that Dell should base ALL its customer service on. I am not quite sure how, but I am going to do my best to make sure that she is recognized for her exceptional efforts and honesty about the situation. Thank You Jamie!!!!!   JR
you can try to 1-800-308-3355....dont count on any real assistance...but who knows you may get lucky. 
worked yesterday, not today...anyone else having this issue?  
this may be a blessing in disguise, perphaps you will get a Streak that actaully functions then. Mine has not been good at all.
I have noticed that our moderator has been absent for the forums and not responded to a personal message sent requesting assitance with my service tag issues.
after 4 weeks of non response I am not holding my breath, Dell has yet be honest with me about anything with this phone. OK that is not fair, I spoke with a very nice Mobility Tech who honestly told ... See more...
after 4 weeks of non response I am not holding my breath, Dell has yet be honest with me about anything with this phone. OK that is not fair, I spoke with a very nice Mobility Tech who honestly told me that this was the worst product Dell had rolled out in a long time. She tried her best to help me and gave honest answers such as "according to what we have been told these issues will be fixed with the release of 2.2"  I also had a nice discusssion with a Dell Sales Rep discussing the Streak and the fact that the concept was good. but the execution was poor. He actaully was able to help with two of the issues and give me apps that would handle the problems until 2.2 was out, so not all of the Dell persons that I ahve delt with have been as poor as what I have experienced in the last 2 weeks.
so you had the same service tag issue? Nice....Dell told me that this "had never happened before"....if that's the case why does Dell have a "Tag Department" to handle this? ( again more lies and dou... See more...
so you had the same service tag issue? Nice....Dell told me that this "had never happened before"....if that's the case why does Dell have a "Tag Department" to handle this? ( again more lies and double speak)  How long did it take them to fix it? Mines going on 4 weeks now with no resolution in site....you know if Dell would just hanfdle these issues honestly and treat us like we where customers and not some voice on a phone hundreds or thousands of miles away this would be a lot easier to handle....the Streak is a great concept especailly for a bussiness person like myself....just fix the issues and maintain customers.
I purchased my Streak 12/2/2010 at Best buy and immediately started having issues. Security screen would not respond, email icon when no new emails were there, front facing camera would work, screen... See more...
I purchased my Streak 12/2/2010 at Best buy and immediately started having issues. Security screen would not respond, email icon when no new emails were there, front facing camera would work, screen locks up ect ect. So Dell has me take it back to Best buy who promptly replace my Streak with another.....with some of the same issues. I call Dell after a week of fighting the new device, only to be told my service tag doesn’t exist. After 3 weeks, multiple calls and promises a 2.2 update that will fix my issues (which was a lie in itself because they don’t even know that this device exists without a service tag so how can they send out an OTA to a locked device that according to them doesn’t exist) and promises of escalation to a supervisor I finally demand to speak to a supervisor..... who accuses me of stealing the phone . After the shock of being called a thief, I ask the supervisor if he would like a copy of my receipt, he says no, he wants me to drive back to the Best buy that I purchased the device from and have them call and confirm my purchase. So I do exactly what he asks. After I get there and call him back he then asks Best buy to exchange the device. Best buy says "NO!!!! This is your issue we won’t be giving out anymore faulty devices, this is a Dell issue, and Dell should fix it." So the supervisor says we will send you out a new device promptly and you upon receipt of the device ship us yours. Sounds good to me. But after three weeks of lies and broken promises I ask that someone call me the next day to confirm shipment of the replacement device. The next day NO CALL BACK....so I call and speak to another supervisor who can't find my info in the system. I ask why that the notes from my previous call were not entered and I am told that is was for my safety that it was not entered. WHAT? So I am again promised a call back the next day, which again does not happen. I again call back and speak to another supervisor, who claims he is a Dell Mobility manager. He tells me that until my device has been registered with "the Tag Department" that they will not send me out another device. I ask why after almost 4 weeks this has never been done. He has no answer. I ask to speak to his boss; he tells me that he is the highest manager in Dell Mobility. I told him that he should then be able to make this happen quickly. He says he cannot. But promises to call me the next day with an update......guess what....he NEVER CALLS ME. Big surprise huh? So I currently have a phone that dumps about 2/3rdsof the calls that are inbound, wont connect to Wi-Fi 50% of the time and is now losing data off of the sim card.....oh and the crowning achievement is it keeps losing its service tag and IME number in its settings, which the renders the phone useless.....good old Dell doesn’t acknowledge that this phone exists.  Dell pull your heads out and fix my phone please.  
I have had my Streak since Monday, its now Thursday and I getting a bit frustrated. Tuesday morning the device completely locked me out and I spent 6 hours on the phone with AT&T and Dell to figure o... See more...
I have had my Streak since Monday, its now Thursday and I getting a bit frustrated. Tuesday morning the device completely locked me out and I spent 6 hours on the phone with AT&T and Dell to figure out that the only way to fix this was factory reset. Wednesday I was on the phone with Dell due to the fact that my Streak kept telling me that there was 39 new emails in my email box....it was completely empty. The front facing camera would not work and the speaker phone was like listening to a kazoo. Dell Technical requested that we do a factory reset, which fixed NONE of the issues. Dell requested that I return it to Bestbuy for a get a new device as my current "had multiple hardware problems". Bestbuy was more than helpful and swapped it out for a new device. Currently the device is back to showing emails that are not there. Anyone else having this issue. Calling Dell Mobility is getting old, especially when they tell me "That problem is not in our current manual so I am not sure what to do"