western077's Posts

western077's Posts

I just disabled both the wake timers like you wrote about in Edit: Solution. I will see if that works. Is it not working for you? Well the guy at Customer Support said that Dell... See more...
I just disabled both the wake timers like you wrote about in Edit: Solution. I will see if that works. Is it not working for you? Well the guy at Customer Support said that Dell were unaware of the issue, but that he thought this might be what was causing the problem. I only contacted them today, so I'm not going to get my hopes up as I haven't really given it a chance to do it again. I have had the laptop on hibernate today, and it didn't turn itself on, but then again it wouldn't do it all the time anyway. It's worth you trying it out anyway, and if it turns out that this hasn't fixed the problem, I'll contact Dell again and post whatever they say on here :)
I've found mine is starting to do it more often now too, usually it turn itself on once during the day and then again during the night -which usually wakes me up as its not exactly the quietest lapto... See more...
I've found mine is starting to do it more often now too, usually it turn itself on once during the day and then again during the night -which usually wakes me up as its not exactly the quietest laptop around. I haven't contacted Dell to complain about it, but if you have are you able to let us know what they told you? I will probably contact them this weekend to report the issue. Seeing as this is a hardware issue, we should all be covered by Dell's warranty. 
Hey, I recently bought one of the Studio XPS 16 laptops and I was wondering if anyone else has been having the same issue where it will suddenly turn itself on for no reason and without me touching i... See more...
Hey, I recently bought one of the Studio XPS 16 laptops and I was wondering if anyone else has been having the same issue where it will suddenly turn itself on for no reason and without me touching it? Like this morning I was in my room, I just back from the shower and I was getting changed when my laptop suddenly turned itself on without me touching it, and a few nights ago I woke up to find the white light on its side flashing -meaning at some point in the night it would have turned on and then after 30minutes of being unused it would have gone on to "sleep" mode.  The other issue is that when I turn it back on from Hibernate, if I don't type my password fast enough or the facial recognition software doesn't recognize me within 20 seconds or so it will put itself on "Sleep" mode. It doesn't always do this, but its kind of annoying. Other than that the laptop is amazing and I love it.  Has anyone else had this issue? And would it be a Windows 7 problem or Dell's fault?     EDIT: SOLUTION!!! I have phoned Dell Customer Support, which used that thing which allows them to take control of your computer and they showed me how to solve the issues. If you have Windows 7 follow these steps:   1. Left Click on the power icon at the bottom right of your start bar  2. Click on "More Power Options" (or just search for "power options" on your start bar) 3. Click on "Change plan settings" on either Balanced or Power Saver (depending on which one you use) 4. Click on "Change advanced power settings" 5. Once your Power options panel opens, scroll down and select  "Sleep" 6. Click on "Allow Wake Timers" and then click on "Enable" and scroll down to select it as "Disable" 7. and now you're done! I will update this post again if it turns out that this is not the solution and my laptop continues to switch itself on without me telling it to.