bmelton89's Posts

bmelton89's Posts

First of all I dont even know where to post this. I have bought two different computers from dell in 4 years time at least totaling $6,000 maybe 7,000. I have had multiple problems with both. Origina... See more...
First of all I dont even know where to post this. I have bought two different computers from dell in 4 years time at least totaling $6,000 maybe 7,000. I have had multiple problems with both. Originally I bought a dell xps 1730 laptop which cost $3500 and you think that I would have excellent customer service right?... Dead wrong. Within the first 6 months to a year my hard drive up and fails and I send it to Dell after arguing with customer service for over an hour and them trying to tell me my laptop was not under warranty. Well 3 weeks later I get it back and guess what it doesnt work, which seems to be a common theme after reading a million and one reports about dell on the multiple anti-dell websites (and yes there are websites dedicated to how bad this company is). So. I send it back and they fix it but now the logitech side screen doesnt work. Ok so fine i leave that alone, then last Christmas I get an alienware aurura desktop ( didnt know dell bought alienware or I never would have bought another dell product). Well long story short I begin to get a blue screen of death earlier last month conveniently 3 days after my one year warranty is up. So i do some research and firgure out it is a hardware problem most likely memory. So i call dell and they tell me they have no record of my service tag being in existence even though it is printed on my computer in two places. They tell me that it will take them 48 hours to connect that service tag with my account on the alienware desktop and they will call me back. Well three days later I call them after being on hold for 20 minutes and them transferring me between dellcare and tech support literally three times they tell me that all of a sudden their systems are down and to try the next day. Well long story short it took them 2.5 weeks to resolve the situation and ask for my forgiveness for any inconvenience and then proceed to tell me that they would help me troubleshoot the problem for 60 dollars. I was unable to speak with someone in the United States unless I was willing to pay $80 as I could not understand what "Mike" from india was saying. After I refused he hung up on me. Now I had had it with Dell and after spending 6 thousand dollars between two computers and receiving such terrible service I called back and DEMANDED TO TALK TO MIKE WHO HAD HUNG UP ON ME.  Well guess what NO MIKE worked there. I asked to speak to a supervisor and the kind lady on the phone said that this was not possible and that I should be happy that everyone had been so polite with me even though my computer was out of warrenty by literally a day or two according to their records. Well i found out the original date I had called them I still had 24 hours on my warranty technically, but guess what.. My service tag took 3 weeks to be recognized in their system and my warranty was out of time. I will never buy another dell product again, I have talked my best friend out of buying a 3,500 dollar alienware desktop, I have prevented my cousin from purchasing an xps laptop,  <removed attacking statement>  I get the chance unless I get some help with my problem.  Moral of this story people... dont buy dell they are <removed attacking statement> ! <removed threatening statement>