decker12's Posts

decker12's Posts

Our 7490's have TB3 ports and we are using both TB16 and Caldigit TS3+ Thunderbolt docks with them. On our newest 7490's, ones purchased in 2019, as soon as we plug in the TB3 docks, the fans on the... See more...
Our 7490's have TB3 ports and we are using both TB16 and Caldigit TS3+ Thunderbolt docks with them. On our newest 7490's, ones purchased in 2019, as soon as we plug in the TB3 docks, the fans on the laptop crank up and stay cranked up, making a huge amount of noise. This happens whether or not we have anything plugged into the TB3 docks. I could just plug in power to the TB3 dock - no monitors, no mouse or keyboards - and within 30 seconds these 7490s have screaming fans. As soon as I unplug the TB cable, the computer calms down, and the fans slow down. Windows isn't doing anything either. Just sitting on the desktop with no programs running. Task Manager shows nothing taking up CPU cycles.  All these laptops are fully updated, basically right out of the box, with Dell Command Update ran and all BIOS updates, driver updates, etc are all run and updated. What's the trick to fixing this?
Running into the same problem on a brand new, out of the box 7490. Every reboot, Dell Command Update is telling the user that the system has been updated. Going to uninstall Dell Command Update to tr... See more...
Running into the same problem on a brand new, out of the box 7490. Every reboot, Dell Command Update is telling the user that the system has been updated. Going to uninstall Dell Command Update to try to get rid of the alert. The other thing I find unusual is that every time I open Command Update, it tells me it last checked "Never" and it last updated "Never". Clearly un true as it just ran, scanned, and updated a week or a day ago. I've had DCU on many laptops over the years and so far only this latest 3.0.1 version is giving me trouble. All the other DCU installations do NOT notify me constantly, and the "last update" and "last installed" has always shown me the proper time it last checked. On a related note, in the past month or so, the latest version of Dell's utilities have been pretty crappy. Dell Digital Delivery (the new one) hangs on all my laptops forever, just sitting there with a spinning circle when I try to run it. Dell Power Manager and Dell Trackpad Software now stupidly needs the Microsoft Store to download the applications, which is hilarious because Windows 10 Long Term Service Branch doesn't even HAVE the Microsoft Store.
Brand new fresh out of the box 7490. Ran Dell Command Update, ran all the Windows 10 updates, opened up the preinstalled and new looking Dell Digital Delivery to get my Dell Power Manager. It's just... See more...
Brand new fresh out of the box 7490. Ran Dell Command Update, ran all the Windows 10 updates, opened up the preinstalled and new looking Dell Digital Delivery to get my Dell Power Manager. It's just hanging on the Welcome to Dell Digital Delivery screen. Hanging, with a spinning circle, for hours now. Reboot and it does the same thing. How can I access Dell Digital Delivery to get my Power Manager if the program just hangs on a nearly fresh out of the box Dell laptop? I'd love to put more information into this post but that's about it. Fresh out of the box, and all I did was run updates from Windows Update and Dell Command Update. The Dell Digital Delivery software won't run. Not domain joined, just a generic user installed on it without a password, no software installed, no nothing. I'm going to let it run all night and see what happens in the morning. Thanks for a great experience Dell, this has been wonderful today with this brand new laptop.
No, the Dell Power Manager SERVICE does not contain the App itself. I'm not sure what it does - and the description is ridiculously vague - but it is NOT the same Dell Power Manager application that ... See more...
No, the Dell Power Manager SERVICE does not contain the App itself. I'm not sure what it does - and the description is ridiculously vague - but it is NOT the same Dell Power Manager application that version 2.1.0. In the older version that you can download without using the MS store, it has the little battery icon and the tabs on the left for power usage and can select Optimized / Cool /Quiet. My guess is that Dell wants you to first install the Service "driver" from Dell, and then go to the MS Store to install the actual application. Which, just like this trackpad application that you have to download from the MS Store, is a garbage waste of time for sys admins.
Looks like the Dell Power Manager 3.0 software is ANOTHER one that's only available on the Microsoft store. We universally block access to the MS Store in our organization. So I guess I'm out of luck... See more...
Looks like the Dell Power Manager 3.0 software is ANOTHER one that's only available on the Microsoft store. We universally block access to the MS Store in our organization. So I guess I'm out of luck with yet another Dell software product because they are stupidly only releasing it on the horrible MS Store. Why, Dell, Why?
I've installed Dell Power Manager 2.1.0 many, many times on various 7490's. My latest batch of 7490's when I try to run the installer, I get an Error 1722, "Action PowerManager_register, location: C... See more...
I've installed Dell Power Manager 2.1.0 many, many times on various 7490's. My latest batch of 7490's when I try to run the installer, I get an Error 1722, "Action PowerManager_register, location: C:\programfiles\...\DellCommandPowerManager.exe" -r What's going on with this? I also saw some **bleep** about Dell Power Manager 3.0 "Power Manager Service" being available, but you couldn't get the actual Power Manager App unless you use the Microsoft Store, which is universally blocked in my organization.
Just wanted to throw in my comments about the TB16 after not writing any for 6 months: We've stopped using the TB16. They all consistently have died or have had what I consider unacceptable amounts ... See more...
Just wanted to throw in my comments about the TB16 after not writing any for 6 months: We've stopped using the TB16. They all consistently have died or have had what I consider unacceptable amounts of issues for at least 75% of the users in my organization. I've RMA'ed several of them and the replacements end up being just as bad after a few months. I've replaced them all with Caldigit docks which work fine. The plastic connector with the little TB icon snaps apart very easily and breaks, leaving wires exposed. I ended up using electrical tape to keep the plastic connector snapped closed. Classy looking. The USB lag and freeze issue never really went away. We would just use external USB3 hubs to fix the problem instead of using the USB ports on the TB16. Firmware updates bricked several TB16s. Firmware updates on their own were a huge pain - often not starting, requiring input but the USB ports suddenly died, some not working after a couple of steps, and often requiring me to drag out a huge 220w power adapter for them to actually begin the update. Just a huge pain for what should be super simple. Several TB16s simply died on me. No lights, no power, nothing. Replaced power supplies, tried higher powered ones, lower powered ones. Some of them I could fix by unscrewing them and pulling the power plug from the little motherboard and then it would work fine for a few months. Some of them I had to RMA. They're just wonky for lack of a better team. They are in no way as simple and as reliable as the old E-series docking solution where you clicked into them. Considering all the screwing around and faults with them they are in now way worth the $300+ you pay for them. They're just lemons of a product.  By comparison the Caldigit TB+ docks I'm using have worked consistently 100% of the time without any issues with both Macs and PCs. They just work. Once the secret got out that some of my users found relief with the Caldigit docks I had people lining up at my door looking to replace the TB16s.
Awesome, great work around! I haven't run into this recently - it appears that the newer dells like the 7490 don't use the Dell software anyway and instead tells you to use the Windows 10 trackpad c... See more...
Awesome, great work around! I haven't run into this recently - it appears that the newer dells like the 7490 don't use the Dell software anyway and instead tells you to use the Windows 10 trackpad control panel, which seems to have the same functionality. But for older Dell laptops, Windows 10 wants you to install this Dell app which is the source of my frustration with the Microsoft Store. Dell really should just put the stupid thing as a regular download so you can deploy it in an image.
Every singe one of my TB16s has that broken plastic cover on the connector. It's not a matter of if they'll break, but a matter of when. They're just junky  I tape them back up with electrical tape,... See more...
Every singe one of my TB16s has that broken plastic cover on the connector. It's not a matter of if they'll break, but a matter of when. They're just junky  I tape them back up with electrical tape, but then it hides the LED that shows when you're connected. Anyway, just minutes ago I rolled out another another Caldigit TB3+ dock for another user, with two 4k screens. Worked perfectly and I was in and out in 5 minutes. That company has taken my dock business completely away from Dell.
I gave up on the TB16s. I don't buy them anymore. They're a hassle to implement and poorly built.  Every single one of my TB16s I still have in my office has twisted, fraying TB3 cables. Something a... See more...
I gave up on the TB16s. I don't buy them anymore. They're a hassle to implement and poorly built.  Every single one of my TB16s I still have in my office has twisted, fraying TB3 cables. Something about the rubber they used just looks and feels like garbage after a couple of months. I've had to tape up the thunderbolt connector because the plastic bit around it falls apart. I've had three of them RMA'ed, and two additional ones have fell out of warranty and have just flat out stopped working (no lights on the TB3 connector). I've dissembled one and unplugged it's power ribbon cable from the motherboard inside of it and that fixes it for a few weeks before it happens again. Plus that firmware upgrade process was a joke. The only way I could get the firmware to update is if I plugged in the massive 240w power adapter to it (which costs more even though a 14" ultraportable should never need that kind of power), and even then it was hit or miss when trying to update it from a brand spanking new out of the box 7490. Great product, Dell, just great. When they break, I replace them with "Caldigit TB3+" docks. They work great, are the same price, and have a removable cable so you can buy an Active TB cable for longer lengths if you need it.
Disabling C-states on a laptop will most likely diminish your battery capacity. I haven't tried this fix with my TB16s but I don't think it's a trade off my users would be willing to make. I've had ... See more...
Disabling C-states on a laptop will most likely diminish your battery capacity. I haven't tried this fix with my TB16s but I don't think it's a trade off my users would be willing to make. I've had luck with alternate docks and posted my experience with one of them here: https://www.dell.com/community/Latitude/TB16-Expensive-poorly-designed-recommend-avoiding/m-p/6245132/highlight/true#M9649  
I've given up on the TB16 and I've bought a few of these Caldigit TS3's which are working out great so far: https://www.amazon.com/gp/product/B07CZPV8DF/ref=oh_aui_detailpage_o00_s01?ie=UTF8&psc=1 ... See more...
I've given up on the TB16 and I've bought a few of these Caldigit TS3's which are working out great so far: https://www.amazon.com/gp/product/B07CZPV8DF/ref=oh_aui_detailpage_o00_s01?ie=UTF8&psc=1 There are a few downsides: They also do not have a very long cable. However -  unlike the TB16 - the cable it comes with is detachable, and if need be, you can spend another $50 to get the longer TB3 Active cable. They only have a single Displayport connector and I can't seem to daisy chain them. However we have purchased $20 USB-C to HDMI cables and those work great for connecting another monitor. There is no power switch on this device, so to wake up a closed lid / sleeping laptop, you have to enable the "Wake on USB activity" option in the BIOS. This is an option on any of the modern Dell TB3 enabled laptops in the Power area in the BIOS. I don't think they actually deliver 85w of power, more like 68w. But the laptops don't yell about an undersized power supply and it all works fine.  Multiple 2.5ghz Wifi keyboards/mice seem to be goofy with them and the manual specifically states that if you use multiple devices you should get an cable extender or an external hub. Don't have any idea why this is the case. We solved the problem by plugging the wifi devices into our USB ports on our monitors, and then plugging the monitor USB into the Dock. Compared to the upsides: So far, they just plain work. No goofy USB drop outs like we had with the TB16, no wacky firmware update process, no need for some giant wasteful 240w power supply just to charge a 14" ultrabook. While they're kind of industrial looking, you can stand them up or lay them horizontally. They work with Apple laptops as well so you can standardize a mixed PC/Mac environment. You're supporting a company that has thought this through instead of just buying whatever half baked buggy e-port dock replacement that Dell is selling.  
The 7490's trackpad works great with the built in Microsoft trackpad driver. It has all the options for multi-finger swiping and doesn't use the Dell app that I've seen for years. However the 5580 (... See more...
The 7490's trackpad works great with the built in Microsoft trackpad driver. It has all the options for multi-finger swiping and doesn't use the Dell app that I've seen for years. However the 5580 (and possibly other models) does NOT seem to be compatible with that trackpad driver. The MS touchpad control panel item is generic looking and allows for only basic modifications and you can't configure the multi-swipe stuff. The only way to do that on the 5580s is apparently getting Dell's app from the Microsoft Store.
In our corporate environement, we disallow access to the Microsoft Store. However, Dell for some idiotic reason, has decided to only make their Touchpad configuration software ("Dell Touchpad Assistn... See more...
In our corporate environement, we disallow access to the Microsoft Store. However, Dell for some idiotic reason, has decided to only make their Touchpad configuration software ("Dell Touchpad Assistnat") available on the Microsoft Store instead of an application download from their website. The application on the Drivers page for the laptop is just a placeholder application that links you to the Microsoft Store. How do I get the application WITHOUT using the Microsoft store? Why has Dell decided that this ONE piece of their laptop drivers requires the Microsoft Store?
How do you install this app if you don't have access to the Microsoft Store? We disable access to it from all our corporate machines and actually uninstall the Store application.  
Yes, I am aware I could download the factory image with the service tag. That's actually the crux of the problem. Imagine I have 4 different models of laptops in my IT lab, all the Latitude models D... See more...
Yes, I am aware I could download the factory image with the service tag. That's actually the crux of the problem. Imagine I have 4 different models of laptops in my IT lab, all the Latitude models Dell has released in the past 3 years. If I use the Factory Image, now I have 4 different USB sticks, one for each laptop. Each stick has the W10 (or W7!) version that was out when the laptop came out, so I've got several older versions of W7/W10 all which need to be upgraded. Then Dell Command Update has to run to update all the device drivers anyway. A few weeks ago I received a new 7490 and it came with a Dell Windows 10 USB recovery stick that has W10 v1803 on it. So I'm thinking, why not just use this one and save me the hassle of managing multiple factory images on a jumbled pile of USB sticks? I had a wonky Windows 7 install on an older 7480 in my IT lab, so as a test, I used this fresh 7490 USB stick to erase and install a fresh Windows 10 on it, and it worked great. Installed quick, Device Manager was all green, I'm all upgraded to 1803, I ran DUC and was up and running in less than 30 minutes. All from a W10 USB stick that shipped with a fresh laptop! I don't notice any differences during the setup process. If anything this 7480 is running like a dream, AND I don't have any Dell bloatware on it (Support Assist, etc). Activation was fine as well. I have a nagging concern that there's "something" on the original factory image that isn't on this 7480 because I installed it with this alternative method. If there is "something", I sure can't tell what it is yet because everything seems to be working fantastic.  Any thoughts?
Consider two scenarios about the same 7490: Laptop 1 is out of the box running Windows 10. I run Windows Update and Dell Command Update and install anything new. Laptop 2 has been erased ("Recover ... See more...
Consider two scenarios about the same 7490: Laptop 1 is out of the box running Windows 10. I run Windows Update and Dell Command Update and install anything new. Laptop 2 has been erased ("Recover the PC, Clean All Files") from an official bootable Dell USB Windows 10 stick, albeit one not shipped with the laptop itself. Assuming Laptop 2 runs all the Windows Updates, installs everything it finds in Dell Command Update, and I double check the Dell driver page for anything Command Update missed, is it the same from a as Laptop 1? The core of my question is this: Is there anything in an out of the box factory image that I cannot duplicate on another laptop when I use the Dell Windows 10 Recovery USB stick?  
I have a 6 month old 7490 with Windows 10 which had a dead HDMI port. Dell replaced the motherboard a few weeks ago. However, about 50% of the time, the laptop screen won't properly turn on after th... See more...
I have a 6 month old 7490 with Windows 10 which had a dead HDMI port. Dell replaced the motherboard a few weeks ago. However, about 50% of the time, the laptop screen won't properly turn on after the lid is opened. The user will close their laptop, put it away for the commute, go home, open the laptop, and the backlit keys will brighten up as normal. The power button shows a solid white, but the screen itself won't turn on. It's like the backlight doesn't trigger or power on. The only way the user can get working again is to hold down the power button for 5 seconds to force the laptop to shut down. Then when they turn it back on, the laptop screen comes right back to life and they can log in as usual, of course they lost whatever they had open in Windows 10 before the shutdown. Any ideas what this could be? I've reset the BIOS to defaults, turned off and on Hibernation, checked the various Power Settings, Fast Shutdown is disabled, and nothing has made a difference. We have several 7490s all configured the same and none of them have this problem. The 7490 is fully updated with the latest BIOS and drivers according to Dell Command Update.
Personally I think the physical hardware is fine. It's whatever happens after you rub your finger on the sensor that doesn't work properly. It's a driver or a low level function or some problem with ... See more...
Personally I think the physical hardware is fine. It's whatever happens after you rub your finger on the sensor that doesn't work properly. It's a driver or a low level function or some problem with ControlPoint and how it accesses the Trusted Platform Module that ends up being the problem. I have had TONS of problems with Dells security suite of software. I've bricked SSDs by no fault of my own trying to use the Dell Data Protect Encryption software with pre-boot authentication. I've spent countless hours trying to get the Dell Data Protection suite working without much luck. Knowing that the fingerprint reader also talks to that software makes me think it's not the physical hardware, it's the software layer underneath that doesn't work well. I've plugged in external fingerprint scanners via USB, and using their 3rd party software that came with the scanner, it was far more reliable. You have to do that in case you want to use a fingerprint scan to wake up a laptop that is docked to 2 monitors and has it's lid closed. The fingerprint readers on Dell business laptops don't work well as we've all experienced. The SSD /  self encrypting drives with pre-boot authentication don't work well as I can attest to after years of screwing around with them. I haven't used smart card authentication with Dell business laptops but if I did, I can bet it wouldn't work well either. There's no instructions or steps anywhere that tell you how to use Dell Data Protection suite of security programs so you just have to screw around with it trying to get it to work. We've reached out to our reseller/integrations vendor (one of the largest in the country) and even THEY told us it's a poor product and not to use it. I've given up on it all and use Windows 10 with Bitlocker for drive encryption and we no longer use the fingerprint readers.
Confirmed that this USB issue is still a problem with a brand new TB16 dock using a 240w power supply, with a  fully updated laptop BIOS, full updated laptop drivers, and TB3 drivers and TB16 firmwar... See more...
Confirmed that this USB issue is still a problem with a brand new TB16 dock using a 240w power supply, with a  fully updated laptop BIOS, full updated laptop drivers, and TB3 drivers and TB16 firmware. It was actually quite a process to make sure absolutely everything was updated, as some things didn't show up on Dell Command Update, and during the Update process for the TB3 the progress bar simply stuck at a certain point for 20+ minutes and you didn't dare turn the thing off or you'd probably brick your TB16. Plugged the $20 AmazonBasics wireless mouse back into the TB16 and it lags and skitters like crazy. Plug it directly into the laptop and it's fine. Similar experience with the keyboard. Bottom line is that the USB ports on a brand new, fully updated TB16 dock on a brand new, fully updated 7490 or 5590 doesn't work reliably enough to be useful. I suggest using a USB hub and plugging that into your laptop and bypassing the TB16. It's a garbage fix for an expensive dock that draws too much power and I'd love to hear someone, anyone from Dell comment on this.