decker12's Posts

decker12's Posts

I've been trying to run Dell Command Update on two different laptops the past couple of days, and both of them fail with GUI-UVM14 error codes in the Activity Log. I've tried v 2.3.1, 2.3.0, and 2.... See more...
I've been trying to run Dell Command Update on two different laptops the past couple of days, and both of them fail with GUI-UVM14 error codes in the Activity Log. I've tried v 2.3.1, 2.3.0, and 2.2.0. All of them fail with the same error after the "Scanning system devices" phase. No antivirus is installed, brand new account on an freshly re-imaged Latitude E7440 laptop, and having the same problem on a two months old E7480. Aggravating!
I installed BIOS update A16 to my M4600 and after it went to 100%, the system will no longer POST. No dell logo, no ability to get into BIOS. The hard drive light is bright white, and the battery lig... See more...
I installed BIOS update A16 to my M4600 and after it went to 100%, the system will no longer POST. No dell logo, no ability to get into BIOS. The hard drive light is bright white, and the battery light next to it flashes White once then 4 times amber, then white again plus 4 times amber, and repeats for a few more times before just settling on non-stop flashing amber. Pulled and swapped the memory and the hard drive, tried it with and without the battery, also pulled the CMOS battery. Again, no video on the screen, no Dell logo, no POST, no fans on, nothing activity wise other than those flashing lights when I turn it on. I'm thinking something went wrong with the BIOS update even it looked like it completed successfully and I've done hundreds of these to various Dell laptops over the years. Any ideas what I should try next? I can't find that solid white HD, flashing amber Battery diagnostic code anywhere in any documentation or online so I don't even know where to begin. Plus it's not under warranty anymore which angers me because it appears the only reason my laptop has been bricked is because I dared install the A16 update that was helpfully published right there on Dell's support page.
We have two EOL and non-service-contracted Compellent CT-SC020 that has "CHA 1 Z Track Cache Cards" that show status as "Expired". Write caching is disabled when I go into Properties of Volumes. We... See more...
We have two EOL and non-service-contracted Compellent CT-SC020 that has "CHA 1 Z Track Cache Cards" that show status as "Expired". Write caching is disabled when I go into Properties of Volumes. We're only using the Compellent as non-critical development server storage at this time but I can imagine the performance isn't what it used to be with the write cache disabled. It's still a solid 24TB of storage so I'm not willing to just junk it quite yet. Question is, any one know where I can get new or non-expired Cache cards for our compellent? Or even force the Compellent to think the cache card isn't expired?
I've had a similar lack of support regarding Dell's Data Protection suite of programs. It's some pretty hardcore stuff - drive encryption, fingerprint scanning, all of it tied into pre-boot authentic... See more...
I've had a similar lack of support regarding Dell's Data Protection suite of programs. It's some pretty hardcore stuff - drive encryption, fingerprint scanning, all of it tied into pre-boot authentication and the UEFI BIOS features. Screw it up and you can quite literally lock your entire drive forever. Absolutely none of it is documented sufficiently.  There's no quick start guide. There's no evaluation guide. There's no support for it. It comes pre-installed on every Dell Latitude we buy and I feel like it should come with a pretty solid 200 page manual on how to implement it but instead it comes with nothing. It doesn't work very well either and drives my users insane. ControlVault, Trusted Platform Module, OPAL2, SED, Dell Data Protect Encryption and DDP Security Tools and DDP Access - all different aspects of this and some require each other, some don't, and some are depreciated but mostly all of them can still be downloaded from the drivers pages. It's a mess. When you have a problem. typing the problems into Google, nothing comes up. I have had to reinstall and reformat computers 20+ times in an effort to figure it out, because there are several can't-uninstall points during the process. I have a new E7450 that I used as a test bed to just try every possible step by step combination to get a fresh Windows 7 x64 machine working with the Dell security suite of tools and I still couldn't get it working. Anyway, in my experience, Dell Foundation Services and Dell Command Update aren't things you need to keep installed.
Please keep us updated on this! I have two E7450s with the same problem - unreliable dual monitor configurations, and it's driving my users and myself nuts.
I also have this same problem, except my Dell DDP ST pre-boot auth accepts my password, and then hangs forever with: "Authentication Successful. Please wait...." It'll sit there forever and never... See more...
I also have this same problem, except my Dell DDP ST pre-boot auth accepts my password, and then hangs forever with: "Authentication Successful. Please wait...." It'll sit there forever and never actually boot into Windows. I too have my recovery key but don't know how to actually use it. What's the fix?
Came to this question to ask the same thing, and I am in a corporate environment. This Dell Foundation Services still looks like junk to me. I didn't install it and have noticed no ill effects. Del... See more...
Came to this question to ask the same thing, and I am in a corporate environment. This Dell Foundation Services still looks like junk to me. I didn't install it and have noticed no ill effects. Dell's own description in the driver details is: "It is recommended for this application to be installed on the device in order to achieve optimal user experience and support" Sorry Dell, that description is just not good enough for me to install it on a fresh computer for an employee. It apparently is part of Dell Data Protection Encryption suite, which we don't use. DDPE is an IT managed service that reminds me of an antivirus server that pushes new client updates and virus definitions to your clients. Although we DO use Self Encrypted Drives controlled by Dell Data Protection Security Tools, this is different than DDPE and doesn't need the Foundation Services. It sound similar but they're different products.
Thanks for the link. Turns out it was the Intel Power Sharing Manager Device, whatever that is. I just had to extract the CAB file using 7Zip and right click ont he Unknown Device in Device Manager, ... See more...
Thanks for the link. Turns out it was the Intel Power Sharing Manager Device, whatever that is. I just had to extract the CAB file using 7Zip and right click ont he Unknown Device in Device Manager, then Update driver and point it to the location of the extracted CAB file. It figured it out from there.
Thanks for the link, I'll give it a try. I must have missed it on my first pass of the Dell Download/Drivers site! I never use the system restore disk as I despise all the Dell bloatware and brandi... See more...
Thanks for the link, I'll give it a try. I must have missed it on my first pass of the Dell Download/Drivers site! I never use the system restore disk as I despise all the Dell bloatware and branding that it includes. Once you get a checklist down for a fresh install and download all the drivers, it doesn't take long to get a system up and running from a USB image of the Dell Windows 7 SP1 DVD. I'd rather have a system running with exactly what I put on it instead of what Dell thinks I should have on it. Nowadays I don't even boot into Windows when I take a Dell laptop it out of the box, I immediately hit F12 and boot to the USB disk and install fresh. A few months ago I did a day-long comparison of two identical 7450's straight out of the box. After installing the applications that a typical user needs (Office, Acrobat, etc), plus joining to a domain, my fresh system booted faster, opened applications faster, and ran quieter and with lower CPU temps than the Dell factory-installed system. Plus I didn't have the Dell branding nor all the startup stuff, and I've saved 9GB of drive space (not counting the partitions that Dell ships with) over the Dell default image install. I don't suggest this route is right for everyone, but it works great for me.
I have reinstalled Windows 7 Pro x64 on a new E7450. I have not used the recovery partition as I prefer to have a system fresh and clean. After updating all the drivers from the 7450 download page,... See more...
I have reinstalled Windows 7 Pro x64 on a new E7450. I have not used the recovery partition as I prefer to have a system fresh and clean. After updating all the drivers from the 7450 download page, I have one more item in the Device Manager that still shows up as Unknown Device. It's hardware ID is INT3420 and I have no idea what it could be. Any ideas and ideally, a download link? Again it's Windows 7 Pro x64, not Windows 8 or Windows 10. Thanks!
After a reinstall, I was able to get it to work. Here's what I did: Uninstalled Pocket Cloud on Lion. VNC is enabled in my Sharing preferences. For this example, it uses password 1234 Rei... See more...
After a reinstall, I was able to get it to work. Here's what I did: Uninstalled Pocket Cloud on Lion. VNC is enabled in my Sharing preferences. For this example, it uses password 1234 Reinstalled Pocket Cloud, put in my gmail address as before. Pocket Cloud on Lion told me my username was my full first and last name, and my password was my usual OSX password. This information was not used at all during the connection process, so it was irrelevant that the application told me it. On my iPhone, first tried to connect to my computer using my full first and last name and password as the application so helpfully recommended, above. Received the VNC authentication error. On iPhone, erased the username, put in password 1234 (ie my VNC password). It connected after a few moments, showed me the grey Lion login screen with the bubbles. I was able to click on my name at this point and then had to log in with my OSX password using the PocketCloud keyboard. I had to use the "Return" key on the PocketCloud keyboard for the password to actually be accepted, however - I couldn't seem to "click" on the little arrow that's part of the OSX GUI's login screen. So while it worked, ideally I would just have to put in my password and/or username once, and it would let me straight into my desktop. As is now, I have to first configure my Lion to use VNC, then configure that VNC password in the iOS App, and then login using my OSX password every time I connect to Lion.
Still no luck. Same error as before with the latest update. Couldn't use my OSX login credentials, but my VNC password with a blank username brought me back to the grey screen with the bubble... See more...
Still no luck. Same error as before with the latest update. Couldn't use my OSX login credentials, but my VNC password with a blank username brought me back to the grey screen with the bubbles. Annoyingly, I hit "log off" with my iphone instead of "disconnect" and yes, it did successfully log me out of my Lion session. So I know it's talking to Lion on some level. Unfortunately after logging back in, I kept getting this annoying "OSX needs an administrator password to change keychain settings" dialog box, which wouldn't let me type anything into it. I could click the buttons but not actually type anything in the boxes. I had to uninstall Pocket Cloud for this box to go away. I may try to once again re-install Pocketcloud and if this box pops up again, I'll screen shot it.
 Not Working with iOS and Lion Saw the Pocketcloud presentation at VMWorld and I was eager to try it out when I got back. Unfortunately, not having much luck. Running Lion and the Pocketcl... See more...
 Not Working with iOS and Lion Saw the Pocketcloud presentation at VMWorld and I was eager to try it out when I got back. Unfortunately, not having much luck. Running Lion and the Pocketcloud companion installed fine. When I installed PC on my iPhone, I was able to log into my gmail account and it auto discovered my Lion PC. When I tried to connect to it, it asked me for my "Mac OS credentials". Not very clear what this wanted me to type in. Using my OSX login name and password didn't work. It yells at me about VNC authentication. Typing in my VNC password that I setup in Remote Management / Computer Settings (and leaving the Username blank) worked, however, it showed me the grey Login screen that I get when I first turn on my computer. It shows the little bubbles for my username and any other accounts on the system, however I can't "click" on any of them to actually log in. When I do push the click button, my Lion laptop screen doesn't change but the cursor does this very rapid flash between regular cursor and beachball. Doesn't lock up or anything, just flashes like crazy until I move my physical mouse. So in summary, it doesn't work for me. I can connect to my computer but can't get past that grey login screen. Not even sure why it's showing me a login screen instead of just showing me the desktop. Also on the iOS app, the term "Enter your Mac OS credentials" definitely needs further explanation. If the iOS app is smart enough to recognize that it's talking to a Mac and thus will be using VNC, it shouldn't ask me for both a username and password.
Thanks for the response. Unfortunately, drive and BIOS firmware are all up to date, it's a fresh Windows 7 installation with the latest Dell drivers for all the components installed. Basically new ou... See more...
Thanks for the response. Unfortunately, drive and BIOS firmware are all up to date, it's a fresh Windows 7 installation with the latest Dell drivers for all the components installed. Basically new out of the box, except erased and reinstalled with WIndows 7 + latest Dell drivers for my service tag. There's no startup services that can be disabled as it's a near-fresh Windows 7 installation, unless Dell's drivers install some startup services that need to be disabled. If that's the case, that's your area of expertise on what the drivers install and what doesn't need to be enabled. Removing a login password isn't an option - that's the purpose of the encrypted SSD, we can't have anyone who opens the lid of the laptop be able to access the system. Also not sure what you mean by OPAL may have other solutions - this system was purchased entirely from Dell, I did not purchase a 3rd party drive and add it to the system. Any other ideas on what I can check?
We have a fairly new E7440 that when you open the lid, more often than not the user is presented with a black screen but able to move a mouse pointer around it. Sometimes it goes to the blue backgrou... See more...
We have a fairly new E7440 that when you open the lid, more often than not the user is presented with a black screen but able to move a mouse pointer around it. Sometimes it goes to the blue background Windows screen, again with a moving mouse, but nothing else happening. It will sit on either screen forever, and if the user closes the lid again, the sleep process will not start - it'll just just keep the LCD powered on even though the lid is closed. The user has to hard power off her computer and reboot it. It's got a SSD with OPAL encryption, Windows 7 x64, 8GB of memory, i7. The system doesn't have anything particularly exciting on it, just Office, so I don't think it has anything to do with installed software. Any ideas what the solution is?
I have Dell Data Protection enabled and my OPAL SSD on my E7440 is encrypted. Unfortunately, Windows 7 is in bad shape and I need to reinstall windows. How do I reinstall Windows if I can't get to ... See more...
I have Dell Data Protection enabled and my OPAL SSD on my E7440 is encrypted. Unfortunately, Windows 7 is in bad shape and I need to reinstall windows. How do I reinstall Windows if I can't get to the DDP interface to disable the drive encryption? Also, is there a dedicated DDP related forum for all my DDP questions? I'm baffled and disappointed at the lack of any significant documentation regarding how to use any of this.
I'm pretty sure you can't uninstall it. I know if you have the Enterprise edition, you don't even have an option to uninstall it - the only way to get rid of it is to wipe the drive and reinstall Win... See more...
I'm pretty sure you can't uninstall it. I know if you have the Enterprise edition, you don't even have an option to uninstall it - the only way to get rid of it is to wipe the drive and reinstall Windows.
I have a brand new E7440 that shipped with OPAL encrypted hard drive capability. This computer has been completely erased and reinstalled with a fresh, bare bones Windows 7. I downloaded all the dr... See more...
I have a brand new E7440 that shipped with OPAL encrypted hard drive capability. This computer has been completely erased and reinstalled with a fresh, bare bones Windows 7. I downloaded all the drivers for the E7440 from the Dell website and everything installed fine. I need to enable the Dell Data Protection so I can use the fingerprint scanner and encrypt the hard drive. This is the only product from the support.dell.com section for me to download regarding this: http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=R1RJG&fileId=3434438134&osCode=W864&productCode=latitude-e7440-ultrabook&languageCode=EN&categoryId=DP When I go to install it, it asks me for an Enterprise Server, which I don't have. If I just click through that, I am able to install it. After it is installed, I open up My Computer and I right click on my hard drive and open the Dell Data Protection Encryption option. My drive just says "Not Provisioned" and won't let me encrypt it. What do I need to install to make this work?
Nothing on the release notes for the firmware upgrade say anything about fixing this particular issue. So either the release notes are incomplete, or updating the firmware won't solve the issue. T... See more...
Nothing on the release notes for the firmware upgrade say anything about fixing this particular issue. So either the release notes are incomplete, or updating the firmware won't solve the issue. This switch is one of the core switches in our networking environment and I'm not willing to risk any functionality of it by upgrading the firmware (and risking issues of a different, unknown sort) just because we can't think of anything else to try.
Unfortunately, the changes made to the switch configuration in terms of time of day and the subnet mask change are NOT getting automatically saved to NVRAM once the Apply Changes button is clicked. I... See more...
Unfortunately, the changes made to the switch configuration in terms of time of day and the subnet mask change are NOT getting automatically saved to NVRAM once the Apply Changes button is clicked. If it did, they would persist through a reboot, like the rest of the settings. That's the purpose of my question, asking why those two settings are not being saved through a reboot when I hit Apply Changes.