the_wendy_house's Posts

the_wendy_house's Posts

Hi there. I've had an Inspiron 15 for the last year or so now and I continue to have problems with the touchpad. These mainly manifest when I do a two-fingered scroll - sometimes it works, sometime... See more...
Hi there. I've had an Inspiron 15 for the last year or so now and I continue to have problems with the touchpad. These mainly manifest when I do a two-fingered scroll - sometimes it works, sometimes it freezes up. If I'm particularly unlucky the screen gives out for a few seconds while the laptop decides what to do. How can I fix this please? Though my driver says it's working fine, I have tried using the product support page and get the following message: We are unable to find the selected device. The device driver for your selected diagnostic is either not installed or installed incorrectly.Please ensure your device is enabled through your device manager or go to Drivers and Downloads to install the latest driver. When I go to install the recommended driver it says I have a more recent one (I have 17.0.13.0 dated 06/09/2013). The recommended driver is 17.0.11.1, but the release date (19/11/2013) is actually later. I'm unsure how to update the driver manually and whether this is possible on a laptop that only has a touchpad to navigate with (probably a stupid comment but I'm not au fait with this stuff).  Please help because it's driving me crazy now and I swear it's getting worse! Thanks, -Wendy