pjbzz100's Posts

pjbzz100's Posts

Hi all, I have a 17 R2 bought in 2015, with i7-4980HQ, GTX 980M, and 16GB ram from Dell. The BIOS is A10 and power 240w. Got two serious problems with my laptop now: 1. Bluescreen, 2. Ridiculously lo... See more...
Hi all, I have a 17 R2 bought in 2015, with i7-4980HQ, GTX 980M, and 16GB ram from Dell. The BIOS is A10 and power 240w. Got two serious problems with my laptop now: 1. Bluescreen, 2. Ridiculously low performance. Bluescreen: Since I get the laptop, I constantly run into blue screens with WHEA_UNCORRECTABLE_ERROR. The Dell support just asked me to reinstall Windows again and again but the error suggests some hardware issue. So I gave up on them. The blue screen comes up more frequent as time goes by. It used to crash only during intense gaming but now it crashes even when I do programming. Performance: I am getting extremely low performance in games. I have to turn on verticle sync in many games (PUBG, Destiny 2, etc) otherwise the image trembles. Despite setting the sync to 30hz, games would crash all the time, probably 3~5 times a day. Another indicator of the low performance is Nvidia's Geforce, it recommends me to use all low or lowest setting in any game I try to optimize. I don't think it's normal, it's even worse than my working laptop which has i5 and an old mid-end graphics card. Regarding the system, it's clean from virus or malware. Gpu-z tests told me that the launch temperature of CPU and integrated Iris card (built together) was ~60 Celsius and the highest in game-temperature was 93 Celsius. The highest temp for 980M was only 70+ Celsius. I already lifted my laptop and the room temperature is comfortable. The fans are clean but I didn't replace the paste for two years. However, paste alone shouldn't have so much impact on my performance, so I am not sure if it's a temperature issue, especially when GeForce suggested such low settings. I love Alienware but it's really hard for me to keep the spirit up after all the disappointments when I try to get my laptop works right :( I hope it's just because that I <Profanity removed> at adjusting my laptop. I am not sure who else can help on this except people here...Would be really appreciated if the problems are gone! Thanks in advance.
Thank you Chris M for your reply, wish we could settle this done.
I placed an order on April 2, yes, more than one month ago, and called Dell for more than 15 hours to settle everything, which is not yet settled.  Firstly, the sales representative told me he w... See more...
I placed an order on April 2, yes, more than one month ago, and called Dell for more than 15 hours to settle everything, which is not yet settled.  Firstly, the sales representative told me he will give me a free backpack . But when I checked the order next day, it's not there. I called and argued for 5 hours to get this PROMISED  deal back to me. They charge me $96 and said will return $100 to my credit card after I received it.  Only 2 days later, Dell launched its new promotion and changed hard drive from 5400 to 7200. I was certainly unhappy and called to cancel the order and reorder a new one. I called for like 7 hours, they just transfer me from this department to that one. For every representative, I have to explain the whole story. Finally, I reached a manager who told me to not do so by offering me a $200 discount . I thought that's great, since I can buy a 7200 by myself. I also asked about the Witch 3 copy, since I am really interested, and he told me that it will come with the laptop. The order is a next-day shipping, which should arrive on 4/16, but it comes one week after, and a representative called me that there will be a compensation (turns out to be a joke).   OK here comes the problem. Dell representatives can only give customers $200 maximum. So they cannot give me $100 from the bag and $200 from keeping the order, which makes it $300. They let me chose to keep the bag and get $250, or return the bag (will be refunded) and have $250. Why I have to make such choice? It's your internal problem to have the 200 limitation! It's the first time Dell broke its promise. For the same reason, the representative told me he cannot offer me compensation for the delay, since I already got $200. OK, so why are you telling me that there will be compensation? You can certainly check records and find this! I am not responsible for the failure of Dell's internal communication and somewhat 200 limitation. Does that mean you can do whatever bad things to your customers by offering $200? In addition, there's no promised Witch 3.  Dell promised me a backpack, $200 discount, and an unknown compensation (and the game). But I actually got merely $200. I lost 15 hours for like nothing. I don't care about the small money, but if you, Dell, cannot redeem these promises, please don't make them. I always believed that Dell has very good customer care, but it actually taught me how bad could it be. They just don't know what each other is doing, and kick me here and there and don't take responsibilities. I heard many times "Sir, don't worry, I will take good care of it.""Sir, I will definitely resolved the problem." Yes, they are nice people but they don't do things. I wish someone from Dell U.S . may see this post and resolve my problems, and hopefully to improve your call center, and make it easier for future customers. I already had this enough and didn't think I will come back or recommend unless the problems resolved. Outsourcing is risky, so please pick a reliable partner.