2Ez4Cy's Posts

2Ez4Cy's Posts

Anyway, the LCD was replaced yesterday by a Dell-accredited technician and the display is back to normal now.
@ejn63:  how can it be considered an accidental damage if there's no physical damage whatsoever on the LCD or even on the laptop itself?
Hello Rishi, Additional pictures and information have been sent to you via PM.  Please have someone contact me in order to process my warranty claim. Thanks!
Here's a picture of the issue.  Notice the difference between the quality of display between the TV and the monitor itself. Note:  There's no physical damage on the laptop's monitor.  
Hello Rishi, PM sent.  I'll send a picture here later when I'm in front of it. Regards, Cyrus
I have a 1 year old Alienware 17 R2 that has a broken/problematic LCD screen -- the colors are faded and there are violet spots all over.  I'm sure that this is a hardware issue (LCD screen) because ... See more...
I have a 1 year old Alienware 17 R2 that has a broken/problematic LCD screen -- the colors are faded and there are violet spots all over.  I'm sure that this is a hardware issue (LCD screen) because when I connect it on an external monitor/TV, the display is okay. My laptop is still covered by the warranty.  I purchased this in the US and moved it here in PH -- where I am based.   How do I get support or claim warranty?  I've already did the "transfer of ownership" online, contacted several Dell Support channels (including the one in India), but I've been passed from one to another without getting help. Who do I need to call or email so that someone can help me?
Worked like a charm!  Thanks! Although I'm still puzzled why the Dell/BestBuy Tech guys didn't do it in the first place? [*-)]
My Alienware R17 just arrived -- and it was setup like this too!  The SSD has been spared and it's just for Data.  The 1TB HDD is where they installed the OS. I'll try these steps and hopefully... See more...
My Alienware R17 just arrived -- and it was setup like this too!  The SSD has been spared and it's just for Data.  The 1TB HDD is where they installed the OS. I'll try these steps and hopefully it'll work for me too.