DarkWorks's Posts

DarkWorks's Posts

I am so sorry. You have been lied to. Alienware has zero interest in updating the software to the more recent windows 10 version. Though they have a Windows 10 Store version to download it's plagued ... See more...
I am so sorry. You have been lied to. Alienware has zero interest in updating the software to the more recent windows 10 version. Though they have a Windows 10 Store version to download it's plagued as well and worse off. No known version of any kind will work and for those who keep the copy and paste the earlier versions should be gutshot. That too is a lie. The only way to get this software working in the R2 classes is to upgrade your OS to Windows 7 Ultimate x64 of pre-Windows 10 1609. Oh, you can also replace the entire motherboard and daughter board with an MSI board in which I have done as an experiment with crushing success. Ditch the Alienware **bleep** and use the MSI control panel and or the Intel XTU. Also, remove the power supply regardless of the 850 watt or the 1500 watt. Get the Thermaltake Gold Rated 2000 watt and get rid of those factory fans too. Anything such as Coolmaster or Thermaltake's cheapest will out gun what Alienware has. You can even add a memory cooling fan or go balls out and go with a much better liquid cooling system. In spite of the lies given, you can get the same case via our good friends in China. I opt for the high-end cooling fans and memory cooling manifold with a wonderfully variable fan
I think you really missed the boat. My units are the Alienware Area 51 R2. Clean barebones installing of Windows 10 and I can care less about the  Aurora-R1 - AWCC v2.8.11.0 Aurora-R6 - AWCC v4.6.... See more...
I think you really missed the boat. My units are the Alienware Area 51 R2. Clean barebones installing of Windows 10 and I can care less about the  Aurora-R1 - AWCC v2.8.11.0 Aurora-R6 - AWCC v4.6.20. From Windows 1609 to the present, the software does not will not, control the device properly. Do you suppose running the software under Windows 3.1 Compatability in Win 10 may work? Or how about plugging in a crystal ball. In any version you have mentioned, it doesn't work. Even the Windows Store containing the POS version does not show my Alienware Elite Keyboard, Mouse, and 34" Alienware Curved Screen with the 144 Hz model. It does not and will not shows the Alienware Machine to control functions there. Barebones installation doesn't work, overlays, roll-backs, and clone re-installs don't work in the least. Having independently installing drivers for additional hardware does not work at all on three machines. I also purchased the Elite Gaming Headset and can tell you that device fails miserably with the latest drivers and this POS interface. It seems, other than the fan issue as originally mentioned, nothing works correctly and I am forced to use 4 different software for setting up each device only to reboot and lose all of its settings? I am thrilled to see you're not a Dell or Alienware Employee. I don't know how you even bewitched people into believing you're a RockStar but perhaps a member of Nickelback or something. Your paste copy answers are anything but. I see this same answer 20 different times at 20 different sites with 20 different names 20 earlier times before this one. Since I could not even get the Alienware Flagship headsets to work properly on any of my machines, I loaded those things back into a box and received a full refund. I went back to the most reliable Logitech Gaming Headset. I even tried all the devices in my friend's machine and nothing worked nothing. He could not get his Area 51 R2 past Windows 7 Ultimate to function properly. Whose **bleep**ing idea was it anyways to automatically download and install the Win 10 version of this pitiful software? Surely it wasn't mine and it cannot even install right throwing download and install errors if it were a very bad version of an NSA written virus. Have you not looked at the feedback from the Microsoft Store? I bet you haven't. I did purchase a brand new $8,900.00 model of Area 51 and found it atrociously dismal as my two-year-old Windows 7 x64 tore it a new **bleep** in four different Internationally renown benchmarking software. The i9 chip, top of the line could not keep up before the BIOS upgrade. My three 20 TB WB Red NASware 3.0 in Raid0 smoked the living **bleep** out of the third-world SSDs that came with the unit. I also found out that the high-ended memory is anything but. Seems like I ordered and confirmed 64 gigs of 64GB Dual Channel HyperX™ DDR4 XMP at 3200MHz which was anything but. Yeah, 32 Gigs of 32GB DDR4 at 2666MHz Dual Channel and not even close of being set up right. I also noticed in the spite of the RTX Dual NVIDIA® GeForce® RTX 2080 Ti OC graphics with 11GB GDDR6 each (NVIDIA NVLink SLI® Enabled) was not enabled, no bridge to do so with the 850-watt generic power supply that according to your website should be impossible. On my manifest shows, an Alienware™ 1500 Watt Multi-GPU Approved Power Supply with modular cabling [80 Plus Gold Efficiency] installed. the i9 Intel chip, the Intel® Core™ i9 7980XE (18-core, 24.75MB Cache, up to 4.4GHz with Intel® Turbo Boost Max 3.0) never reached 4.4 GHz let alone a stable 2.25 GHz with dynamics turned off and running fixed at max. Using the Intel XTU for overclocking it was impossible to even get this chip up to 3.0 GHz with core temps exceeding 100 C on a liquid cooled system. So when I called the machine in for an RTM and my $8,900 machine in Alienware decided to send out a kid, yeah, kid of 24 years old. **bleep**, I have been in computers longer he's been alive. He double checked my order's manifest and came to a slow conclusion that I have been ripped off. He put in a new motherboard in which he fried right away failing to discharge the unit properly and killing half of my memory in doing so. Running now on a 16 GB stick that cannot maintain 70% of speed and capacity that killed the first new replacement board also killing out the RTM NVidia cards -- Both of them and as far as the 850 watt power supply, yeah, it got ghosted too tripping off my ACP UPS 300 watt supply knocking all network and work machines off to the next world. Good job on Alienware. I kicked the **bleep** out of my house and sent this anchor weight back to Dell as fast as I could. It filled my sportscar up with that burnt silicon smell driving as fast as I possibly could to Rapid City. FedEx was leary taking the box back without attaching a fire extinguisher to it just in case. Oh, and for the record, the new command center didn't work right in that one either though I had zero chance of finding out if the machine's software would run in Windows 3.1 Capacity. Naturally, I doubled checked the Dell Express Number, P/N, and well, any other number possible -- They were all correct showing that I have been ripped off, and with the money returned, I used it on litigations against Dell and Alienware.
I own several Area 51 R2s with Nvidia GTX 1080TIs. All are running the latest Windows 10 Professional 1803 x64. Since upgrading the Windows 10 x64 I have lost all controls of the Top Fans in all thre... See more...
I own several Area 51 R2s with Nvidia GTX 1080TIs. All are running the latest Windows 10 Professional 1803 x64. Since upgrading the Windows 10 x64 I have lost all controls of the Top Fans in all three units. One unit I installed Windows 7 Ultimate SP2 and the Control Panel worked flawlessly. All fans worked in 100% manual. I then took the second machine and ran Windows 10 Enterprise 1511 and once again the latest Control Panel worked flawlessly. The problem is painfully obvious, the problem is with Alienware's software and their notorious practices of, "We got your money; see you later."  When I contacted Support directly as a Shareholder, the **bleep** gave me, "So sorry, we don't support that OS on Alienware Area 51 R2 --"This is Windows x64 Professional which is licensed with each machine. After I rolled my eyes, I got his name and unit he is with. I made sure he found a new job. So, I then talked with the techs and they informed me that the issue is with Microsoft. I explained what I have done that the problem rests securely with Alienware. I can also confirm it is NOT a BAD FAN. If it were, you would get an alarm as I have all errors to be signified in my BIOS. No, without touching the fan pin connector everything works just great on Windows 7 Ultimate SP2 or is it SP1? Anyways then there is Windows 1151 Enterprise LTSB that works flawlessly without the need to open up any of the cabinets on 3 of my identical machines. Yes, three machines -- all having the same issue with the last 3 Windows updates. Using Intel's diagnostic tools confirms once and for all the problem is with Alienware Area 51 R2's software and nothing at all to do with the fan or Windows since the fan works up to 100% in testing.
I too am sorry about your experience. I have had Alienware Desktops and laptops for an average of ten-year longevity. I have a laptop still serving another family going on 12 years now. I have an Ali... See more...
I too am sorry about your experience. I have had Alienware Desktops and laptops for an average of ten-year longevity. I have a laptop still serving another family going on 12 years now. I have an Alienware 17xR4 loaded to the gills. Now there is a way to check why your unit is over-heating. One is simply removing the bottom very carefully as it is pressure fitted once all the screws with the exception of the top middle one. It isn't design to come out completely. It has a clip to prevent. Just unloosen this. Do I need to mention that this unit should be unplugged and all cords removed? Now look at the CPU Fan and the Graphics GPU Fan(s). There can be dust accumulated in and through the heat expansion grids. Use a vacuum cleaner to remove the dust and debris in the usual opposite direction to unclog these vents. After cleaning and using a brush with the vacuum to remove any heavy debris on the fans themselves, then run air from the outside inwards through the van while using the vacuum. Use the air to dust out everything under the hood. Then replace your bottom plate. Remember this plate is pressure fitted and should snap down in given areas by hand first. Once the bottom is seated firmly then add your screws. First tighten the top middle one, then added the lower left and lower right. Then the top right and top left. Then put in the middle right and middle left. Ensure all screws are firmly tight at that point before continuing.  Turn on your laptop and access your BIOS. Find your "Performance Setting." Set your fan performance to high. Your fans will run at top speed. Also check your CPU performance here and set it to high as well. Now what we want to do is punish this laptop through extreme gaming or application usage for an hour. If everything is running fine and the fans are loud but cool, then shut the machine down, enter your BIOS and set your fan performance to the normal position. Reboot the machine, the fans will slow down considerably. Also check your performance settings in Windows. Find the "High Performance" setting usually under the Screen Saver stuff. Double check your setting to whatever you prefer. When you get to the CPU Min and Max you will notice a cooling setting. You should have Active and passive. Set your setting to "Active." I run mine on "passive" since I am not a gamer and never have a problem with my machine getting warm in spite of the twin GTX 1080 ti cards. I do video and graphic works. Never a problem. This should help you just fine. Remember to do this cleaning about once a year unless you have cats and pets or live in a dusty place. Then about every 6 to 8 months.