anindayu.pradet's Posts

anindayu.pradet's Posts

I am having problems with installing the latest version of Dell Backup and Recovery software on my laptop (Latitude 3440). Whenever I run the wizard and get to the Update PE Environment setting, it g... See more...
I am having problems with installing the latest version of Dell Backup and Recovery software on my laptop (Latitude 3440). Whenever I run the wizard and get to the Update PE Environment setting, it gives me the "factorysetup error 2" message. Here is the installation log: [02/13/17 08:50:31] Update Package Execution Started [02/13/17 08:50:31] Original command line: "C:\Downloads\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1).EXE"  [02/13/17 08:50:31] DUP Framework EXE Version: 3.4.1.76 [02/13/17 08:50:31] DUP Release: GX7TXA00 [02/13/17 08:50:31] Initializing framework... [02/13/17 08:50:32] logo.png [02/13/17 08:50:33] User Command: attended [02/13/17 08:50:33] DUP Capabilities Value: 2097151 (0x1FFFFF) [02/13/17 08:50:33] DUP Vendor Software Version: 1.9.2.8 [02/13/17 08:50:33] Local System/Model Compatible with this Package? Yes [02/13/17 08:50:34] Local System OS Version: 6.1.1.0 [02/13/17 08:50:34] OS Compatible with this Package? Yes [02/13/17 08:50:34] Local System OS Language: EN [02/13/17 08:50:34] Language Compatible with this Package? Yes [02/13/17 08:50:34] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\BACKUP~2.8_A\miniunz.exe [02/13/17 08:50:34] Extraction-arguments: -x C:\DOWNLO~1\BACKUP~2.EXE -o -d C:\PROGRA~3\dell\drivers\BACKUP~2.8_A [02/13/17 08:50:35] Extraction-GetExitCode: 0 [02/13/17 08:50:35] Identified Behavior : attended [02/13/17 08:50:35] Temporary payload log file name: C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1)\DUP674A.tmp [02/13/17 08:50:35] Translated Command Line : Setup.exe LOGFILE=C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1)\DUP674A.tmp [02/13/17 08:50:35] Path : C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1) [02/13/17 08:50:35] Identified Behavior : attended [02/13/17 08:51:08] Append Vendor Software Log: C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1)\DUP674A.tmp [02/13/17 08:51:08]  --- Start of Vendor Software Log --- [02/13/17 08:51:08]  --- End of Vendor Software Log --- [02/13/17 08:51:08] Vendor Software Return Code: 0 [02/13/17 08:51:08] logo.png [02/13/17 08:51:08] Name of Exit Code: SUCCESS [02/13/17 08:51:08] Exit Code set to: 0 (0x0) [02/13/17 08:51:08] Result: SUCCESS [02/13/17 08:51:23] Name of Exit Code: SUCCESS [02/13/17 08:51:23] Execution terminated at date-time 02/13/17 08:51:23 [02/13/17 08:51:23] ###### ਍਍[02/13/17 08:56:57] Update Package Execution Started [02/13/17 08:56:57] Original command line: "C:\Downloads\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1).EXE"  [02/13/17 08:56:57] DUP Framework EXE Version: 3.4.1.76 [02/13/17 08:56:57] DUP Release: GX7TXA00 [02/13/17 08:56:57] Initializing framework... [02/13/17 08:56:57] logo.png [02/13/17 08:56:59] User Command: attended [02/13/17 08:56:59] DUP Capabilities Value: 2097151 (0x1FFFFF) [02/13/17 08:56:59] DUP Vendor Software Version: 1.9.2.8 [02/13/17 08:56:59] Local System/Model Compatible with this Package? Yes [02/13/17 08:56:59] Local System OS Version: 6.1.1.0 [02/13/17 08:56:59] OS Compatible with this Package? Yes [02/13/17 08:56:59] Local System OS Language: EN [02/13/17 08:56:59] Language Compatible with this Package? Yes [02/13/17 08:56:59] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\BACKUP~2.8_A\miniunz.exe [02/13/17 08:56:59] Extraction-arguments: -x C:\Users\MAADMI~1.MAS\DOWNLO~1\BACKUP~2.EXE -o -d C:\PROGRA~3\dell\drivers\BACKUP~2.8_A [02/13/17 08:57:01] Extraction-GetExitCode: 0 [02/13/17 08:57:01] Identified Behavior : attended [02/13/17 08:57:01] Temporary payload log file name: C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1)\DUP4AB6.tmp [02/13/17 08:57:01] Translated Command Line : Setup.exe LOGFILE=C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1)\DUP4AB6.tmp [02/13/17 08:57:01] Path : C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1) [02/13/17 08:57:01] Identified Behavior : attended [02/13/17 08:58:39] Append Vendor Software Log: C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1)\DUP4AB6.tmp [02/13/17 08:58:39]  --- Start of Vendor Software Log --- [02/13/17 08:58:39]  --- End of Vendor Software Log --- [02/13/17 08:58:39] Vendor Software Return Code: 2147753984 [02/13/17 08:58:39] logo.png [02/13/17 08:58:39] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml [02/13/17 08:58:39] Name of Exit Code:  [02/13/17 08:58:39] (DupAPI::GetReturnCode): *** Unable to find DUP value for:  [02/13/17 08:58:39] Exit Code set to: 1 (0x1) [02/13/17 08:58:39] Result: FAILURE [02/13/17 08:58:47] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml [02/13/17 08:58:47] Name of Exit Code:  [02/13/17 08:58:47] (DupAPI::GetReturnCode): *** Unable to find DUP value for:  [02/13/17 08:58:47] Execution terminated at date-time 02/13/17 08:58:47 [02/13/17 08:58:47] ###### ਍਍[02/13/17 08:59:04] Update Package Execution Started [02/13/17 08:59:04] Original command line: "C:\Downloads\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1).EXE"  [02/13/17 08:59:04] DUP Framework EXE Version: 3.4.1.76 [02/13/17 08:59:04] DUP Release: GX7TXA00 [02/13/17 08:59:04] Initializing framework... [02/13/17 08:59:04] logo.png [02/13/17 08:59:06] User Command: attended [02/13/17 08:59:06] DUP Capabilities Value: 2097151 (0x1FFFFF) [02/13/17 08:59:06] DUP Vendor Software Version: 1.9.2.8 [02/13/17 08:59:06] Local System/Model Compatible with this Package? Yes [02/13/17 08:59:06] Local System OS Version: 6.1.1.0 [02/13/17 08:59:06] OS Compatible with this Package? Yes [02/13/17 08:59:06] Local System OS Language: EN [02/13/17 08:59:06] Language Compatible with this Package? Yes [02/13/17 08:59:06] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\BACKUP~1.8_A\miniunz.exe [02/13/17 08:59:06] Extraction-arguments: -x C:\DOWNLO~1\BACKUP~2.EXE -o -d C:\PROGRA~3\dell\drivers\BACKUP~1.8_A [02/13/17 08:59:07] Extraction-GetExitCode: 0 [02/13/17 08:59:07] Identified Behavior : attended [02/13/17 08:59:07] Temporary payload log file name: C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1)\DUP3801.tmp [02/13/17 08:59:07] Translated Command Line : Setup.exe LOGFILE=C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1)\DUP3801.tmp [02/13/17 08:59:07] Path : C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1) [02/13/17 08:59:07] Identified Behavior : attended [02/13/17 09:00:51] Append Vendor Software Log: C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1)\DUP3801.tmp [02/13/17 09:00:51]  --- Start of Vendor Software Log --- [02/13/17 09:00:51]  --- End of Vendor Software Log --- [02/13/17 09:00:51] Vendor Software Return Code: 2147753984 [02/13/17 09:00:51] logo.png [02/13/17 09:00:51] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml [02/13/17 09:00:51] Name of Exit Code:  [02/13/17 09:00:51] (DupAPI::GetReturnCode): *** Unable to find DUP value for:  [02/13/17 09:00:51] Exit Code set to: 1 (0x1) [02/13/17 09:00:51] Result: FAILURE ਍਍[02/13/17 09:08:17] Update Package Execution Started [02/13/17 09:08:17] Original command line: "C:\Downloads\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1).EXE"  [02/13/17 09:08:18] DUP Framework EXE Version: 3.4.1.76 [02/13/17 09:08:18] DUP Release: GX7TXA00 [02/13/17 09:08:18] Initializing framework... [02/13/17 09:08:18] logo.png [02/13/17 09:08:22] User Command: attended [02/13/17 09:08:22] DUP Capabilities Value: 2097151 (0x1FFFFF) [02/13/17 09:08:22] DUP Vendor Software Version: 1.9.2.8 [02/13/17 09:08:22] Local System/Model Compatible with this Package? Yes [02/13/17 09:08:22] Local System OS Version: 6.1.1.0 [02/13/17 09:08:22] OS Compatible with this Package? Yes [02/13/17 09:08:22] Local System OS Language: EN [02/13/17 09:08:22] Language Compatible with this Package? Yes [02/13/17 09:08:22] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\BACKUP~1.8_A\miniunz.exe [02/13/17 09:08:22] Extraction-arguments: -x C:\DOWNLO~1\BACKUP~2.EXE -o -d C:\PROGRA~3\dell\drivers\BACKUP~1.8_A [02/13/17 09:08:24] Extraction-GetExitCode: 0 [02/13/17 09:08:24] Identified Behavior : attended [02/13/17 09:08:24] Temporary payload log file name: C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1)\DUP7ABA.tmp [02/13/17 09:08:24] Translated Command Line : Setup.exe LOGFILE=C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1)\DUP7ABA.tmp [02/13/17 09:08:24] Path : C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1) [02/13/17 09:08:24] Identified Behavior : attended [02/13/17 09:18:57] Append Vendor Software Log: C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1)\DUP7ABA.tmp [02/13/17 09:18:57]  --- Start of Vendor Software Log --- [02/13/17 09:18:57]  --- End of Vendor Software Log --- [02/13/17 09:18:57] Vendor Software Return Code: 2147753984 [02/13/17 09:18:57] logo.png [02/13/17 09:18:57] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml [02/13/17 09:18:57] Name of Exit Code:  [02/13/17 09:18:57] (DupAPI::GetReturnCode): *** Unable to find DUP value for:  [02/13/17 09:18:57] Exit Code set to: 1 (0x1) [02/13/17 09:18:57] Result: FAILURE [02/13/17 09:44:14] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml [02/13/17 09:44:14] Name of Exit Code:  [02/13/17 09:44:14] (DupAPI::GetReturnCode): *** Unable to find DUP value for:  [02/13/17 09:44:14] Execution terminated at date-time 02/13/17 09:44:14 [02/13/17 09:44:14] ###### ਍਍[02/13/17 09:50:17] Update Package Execution Started [02/13/17 09:50:17] Original command line: "C:\Downloads\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1).EXE"  [02/13/17 09:50:17] DUP Framework EXE Version: 3.4.1.76 [02/13/17 09:50:17] DUP Release: GX7TXA00 [02/13/17 09:50:17] Initializing framework... [02/13/17 09:50:17] logo.png [02/13/17 09:50:18] User Command: attended [02/13/17 09:50:18] DUP Capabilities Value: 2097151 (0x1FFFFF) [02/13/17 09:50:18] DUP Vendor Software Version: 1.9.2.8 [02/13/17 09:50:18] Local System/Model Compatible with this Package? Yes [02/13/17 09:50:18] Local System OS Version: 6.1.1.0 [02/13/17 09:50:18] OS Compatible with this Package? Yes [02/13/17 09:50:18] Local System OS Language: EN [02/13/17 09:50:18] Language Compatible with this Package? Yes [02/13/17 09:50:18] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\BACKUP~1.8_A\miniunz.exe [02/13/17 09:50:18] Extraction-arguments: -x C:\DOWNLO~1\BACKUP~2.EXE -o -d C:\PROGRA~3\dell\drivers\BACKUP~1.8_A [02/13/17 09:50:19] Extraction-GetExitCode: 0 [02/13/17 09:50:19] Identified Behavior : attended [02/13/17 09:50:19] Temporary payload log file name: C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1)\DUPDE4D.tmp [02/13/17 09:50:19] Translated Command Line : Setup.exe LOGFILE=C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1)\DUPDE4D.tmp [02/13/17 09:50:19] Path : C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1) [02/13/17 09:50:19] Identified Behavior : attended [02/13/17 09:54:02] Append Vendor Software Log: C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1)\DUPDE4D.tmp [02/13/17 09:54:02]  --- Start of Vendor Software Log --- [02/13/17 09:54:02]  --- End of Vendor Software Log --- [02/13/17 09:54:02] Vendor Software Return Code: 2147753984 [02/13/17 09:54:02] logo.png [02/13/17 09:54:02] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml [02/13/17 09:54:02] Name of Exit Code:  [02/13/17 09:54:02] (DupAPI::GetReturnCode): *** Unable to find DUP value for:  [02/13/17 09:54:02] Exit Code set to: 1 (0x1) [02/13/17 09:54:02] Result: FAILURE [02/13/17 09:54:04] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1).txt [02/13/17 10:45:33] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1).txt If anyone can help me out, that would be great. Thanks!