johnb119's Posts

johnb119's Posts

I received a replacement for my dell latitude 7470. On arrival I noticed it had the same "coil whine" issue mentioned across dell forums. I've completed diagnostics with dell support twice now, and b... See more...
I received a replacement for my dell latitude 7470. On arrival I noticed it had the same "coil whine" issue mentioned across dell forums. I've completed diagnostics with dell support twice now, and both times I was given a run around, or was told they were not the right associate to help me with this problem, or told the the noise from my laptop was "within spec". I am completely unwilling to troubleshoot with another associate as they have already wasted several hours of my time with no resolution. I did give up trying to get it replaced, but now the whine is louder, and the general vibe from dell has been <Profanity removed> This is what i get for purchasing a full replacement plan.  
I would like to mention that in my experience, this issue does have a potential to worsen over time. As I have encountered it across a 7470 and 7480 now. "working within specification," maybe, cons... See more...
I would like to mention that in my experience, this issue does have a potential to worsen over time. As I have encountered it across a 7470 and 7480 now. "working within specification," maybe, consider 2 years from now, my unit was unusable within that time frame, and now i feel I've been handed a replacement with 2 years of usability left in it, out of box. Looking forward to see if real responses to this problem arise. Its 2019 and their still handing out laptops with a known issue from 2017.... I do appreciate the work that you have done on this issue.