IDamian's Posts

IDamian's Posts

I have contacted the tech to try and bring the part I found namely:   DELL XPS 17 L701x 17 L702X M1210 M1330 DC Power Jack Replacement Repair Service. and once again thanks (with fingers crossed).
YEs the jack. Sorry it was not more clear. Will do the search you suggested, and Thank you.
4 year old XPS 17 on 3rd motherboard, 1 daughterboard, and 3rd time having it "fixed" , I have 3 days left on my warranty and it still falls out. Complained and now I am at the end of my rope. Easily... See more...
4 year old XPS 17 on 3rd motherboard, 1 daughterboard, and 3rd time having it "fixed" , I have 3 days left on my warranty and it still falls out. Complained and now I am at the end of my rope. Easily falls out 10-15 times a day. Sitting on one pillow of my couch with the laptop on the next pillow makes it fall out. Holding the laptop level and typing makes it fall out. Etc etc. I wish I could offer a suggestion. I even tried taping it, which was simply a mess. Cost $2300 back then. Great machine except for this!!
4 year old XPS 17 on 3rd motherboard, 1 daughterboard, and 3rd time having it "fixed" , I have 3 days left on my warranty and it still falls out. Complained and now I am at the end of my rope. Easily... See more...
4 year old XPS 17 on 3rd motherboard, 1 daughterboard, and 3rd time having it "fixed" , I have 3 days left on my warranty and it still falls out. Complained and now I am at the end of my rope. Easily falls out 10-15 times a day. Sitting on one pillow of my couch with the laptop on the next pillow makes it fall out. Holding the laptop level and typing makes it fall out. Etc etc. I wish I could offer a suggestion. I even tried taping it, which was simply a mess
Jim , Thanks for staying with me on this. After 7 months I now have it working. (I just saw your note about not using this FAQ space of yours to respond but I do not know where to respond so that you... See more...
Jim , Thanks for staying with me on this. After 7 months I now have it working. (I just saw your note about not using this FAQ space of yours to respond but I do not know where to respond so that you will see the response. But since this will be my last note, I will no longerbe taking up yor private area. Sorry for any inconvenience I caused) The reason it worked is that after the mother board was replaced this last time evidently that solved the -problem. I should have insisted that Dell do this at the beginning because it was your series of responses and your  FAQ that suggested the MB would be at fault but Dell fought me on this till I guess they gave up. At any reate for the first time since I got the computer I now have heard the deep rich speaker on this and I am totally pleased that it works so well! Actually I am amazed at the clarity and richness that they produce, especially in the bass. Thanks again for hanging in there so long! Damian
I would likie to report that my original issue DID respond to the following: Exception There is a situation where the test will pass even though there is a hardware problem. If you have t... See more...
I would likie to report that my original issue DID respond to the following: Exception There is a situation where the test will pass even though there is a hardware problem. If you have the following combination of symptoms AND you have an HD audio chip     * Speakers don't work     * Headphone jack does work     * Reinstalling audio driver does not help     * Audio test in Dell Diagnostics passes then there is the possibility of a failed sense pin in the headphone jack. This will pass the Dell Diagnostics test but will continue to show symptoms when you boot back into Windows. To learn how to complete the diagnosis of this problem see the faq " Headphone Jack Works But No Audio From Speakers ". Dell, after 5 months of emailing, finally broke doiwn and reoplaced my mother board where the sense pin is evidently housed.  The speakers, after not working for 7 months, finally came back on line!!! Thanks for posting this FAQ. It helped, eventually.
Yesterday I had my speakers replaced. No Help. I was wondering, could I uninstall ONE BY ONE ALL of the WIndows Security updatesa and in this way determine if ONE of them created this problem with ... See more...
Yesterday I had my speakers replaced. No Help. I was wondering, could I uninstall ONE BY ONE ALL of the WIndows Security updatesa and in this way determine if ONE of them created this problem with my speakers? Of course after on eis uninstalled and nothing happens I would reinstall it immediately and go on to the next. THEN could I uninstall all 112  INSTALLE PROGRAMS ON ADD?REMOVE ONE BY ONE< to see if that has any affect on the issue? Do either of these scenarios make any sense? Last week supposed ly I wasass told they did replace my motherboard.
The thing about the sense pin is that it is backwards in time for it to be the reason I can't hear. In other words, I did not have ear phones (and consequently a faulty headphone jack...unless the JA... See more...
The thing about the sense pin is that it is backwards in time for it to be the reason I can't hear. In other words, I did not have ear phones (and consequently a faulty headphone jack...unless the JACK is not part of the headphones but is part of the laptop, which isn't clear to me from how you phrased it) when I first got the laptop and only purchased them AFTER my speakers stopped working, hoping that they would replace the speakers, which they did. So I do not think this sense pin on the Ear Phones CAUSED the issue. As to your link, I did not see any I/O circuit board, in fact no pics come up, just a great many steps to follow for separate issues.
Where I am now is that it still is not fixed. I have convinced Dell to replace the motherbboard to see if that is the prolem ut I have my doubts since I can hear the speakers if I do not use Windows.... See more...
Where I am now is that it still is not fixed. I have convinced Dell to replace the motherbboard to see if that is the prolem ut I have my doubts since I can hear the speakers if I do not use Windows. That ssuggests to me that the motherboard is working. When it comes to backups, I have back-upped every week HOWEVER there are various kinds of backups and I am not certain whicn I have. I have a snapshot of my system and I have certain files backed up that were chosen b y the system . These file may or may not allow me to replace all the files I need after a reconfig, BUT I AM NOT CERTAIN OF THIS. There is a second backup system which involves an emergency disk and I simply do not understand the difference or whether doing it that way is more comprehensive. It is simply not clear.This mean I do not know what my options are when it comes to relying on backups, since I do not know which kind of backups I am relying on. Does that explain things more clearly?
Where I am now is that it still is not fixed. I have convinced Dell to replace the motherbboard to see if that is the prolem ut I have my doubts since I can hear the speakers if I do not use Windows.... See more...
Where I am now is that it still is not fixed. I have convinced Dell to replace the motherbboard to see if that is the prolem ut I have my doubts since I can hear the speakers if I do not use Windows. That ssuggests to me that the motherboard is working. When it comes to backups, I have back-upped every week HOWEVER there are various kinds of backups and I am not certain whicn I have. I have a snapshot of my system and I have certain files backed up that were chosen b y the system . These file may or may not allow me to replace all the files I need after a reconfig, BUT I AM NOT CERTAIN OF THIS. There is a second backup system which involves an emergency disk and I simply do not understand the difference or whether doing it that way is more comprehensive. It is simply not clear.This mean I do not know what my options are when it comes to relying on backups, since I do not know which kind of backups I am relying on. Does that explain things more clearly?
When i TRIED TO L,INK TO YOUR "ME" i GOT  SELECTED GROUP "NOT FOUND". Could you please see my added info under speakers  on XPS not working.
I have heard both the music and the drums during the diagnostic tests.
There is ONE difference between your picture and mine (as to REAL-TEK) which I have assumed is due to the fact that you have  an external speaker. On my picture it says that the REAL-TEK DIGITAL OUTP... See more...
There is ONE difference between your picture and mine (as to REAL-TEK) which I have assumed is due to the fact that you have  an external speaker. On my picture it says that the REAL-TEK DIGITAL OUTPUT is NOT plugged in. (If this has nothing to do with your having an external speaker. please let me know ASAP, BECAUSE THAT COULD MEAN WE ARE ON TO SOMETHING). I AM NOT SURE HOW TO GET IN TOUCH WITH YOU REGARDING THIS ISSUE SINCE i AM RESPONDING TO MY OWN ISSUE AND DO NOT KNOW IF THAT GETS SENT TO YOUR EMAIL OR NOT. i HAD BEEN WAITING FOR AN EMAIL ALERT REGARDING any RESPONSE TO MY QUESTION AND HADN'T EVER RECEIVED ONE, WHICH IS WHY IT TOOK ME SO LONG TO RECHECK THE ISSUE AND SEE YOUR RESPONSE.
There is ONE difference between your picture and mine (as to REAL-TEK) which I have assumed is due to the fact that you have  an external speaker. On my picture it says that the REAL-TEK DIGITAL OUTP... See more...
There is ONE difference between your picture and mine (as to REAL-TEK) which I have assumed is due to the fact that you have  an external speaker. On my picture it says that the REAL-TEK DIGITAL OUTPUT is NOT plugged in. (If this has nothing to do with your having an external speaker. please let me know ASAP, BECAUSE THAT COULD MEAN WE ARE ON TO SOMETHING). I AM NOT SURE HOW TO GET IN TOUCH WITH YOU REGARDING THIS ISSUE SINCE i AM RESPONDING TO MY OWN ISSUE AND DO NOT KNOW IF THAT GETS SENT TO YOUR EMAIL OR NOT. i HAD BEEN WAITING FOR AN EMAIL ALERT REGARDING any RESPONSE TO MY QUESTION AND HADN'T EVER RECEIVED ONE, WHICH IS WHY IT TOOK ME SO LONG TO RECHECK THE ISSUE AND SEE YOUR RESPONSE.
I have installed the drivers both because the Dell agent was there when I did it and because the picture you presented DOES look exactly like mine. The Dell Diagnostics from the Dell Support Center (... See more...
I have installed the drivers both because the Dell agent was there when I did it and because the picture you presented DOES look exactly like mine. The Dell Diagnostics from the Dell Support Center (a PC-Doctor Ap which comes with the XPS) has its own hardware test for the speakers which was the test I alluded to which passed. This is why Dell tells me it must be a software issue. As to backups I run backups weekly however they do no include all the websites I  have to reconstruct after doing a backup (to my knowledge) and this would take me at least 3 hours to ressurrect even witrh such aids as Firefox's Synch AP. So I dread having to restructure my PC so that it looks brand new due to all the work I would subsequently have to do. It strikes me that the Dell Diagnostics Audio Tests would show the same results I get when I run the Dell Support center Audi tests, namely I can hear sounds from the speakers then but not if I run a film or music. However I will give it a try.
I have a n XPS L701X (30 days too soon for the 3D and they would not allow me to change it) WHERE MY SPEAKERS STOPPED WORKING ALTHOUGH WHEN THE harware TEST WAS DONE FOR THE SPEAKERS, THEY WORKED. TH... See more...
I have a n XPS L701X (30 days too soon for the 3D and they would not allow me to change it) WHERE MY SPEAKERS STOPPED WORKING ALTHOUGH WHEN THE harware TEST WAS DONE FOR THE SPEAKERS, THEY WORKED. THIS PROMPTED THEM TO LET ME KNOW i HAD A SOFTWARE ISSUE AND WOULD NOT REPLACE THE SPEAKERS OR THE MOTHERBOARD BUT WOULD CHARGE ME THE $179 AND CHANGE FOR A SOFTWARE ISSUE EVEN 33 DAYS INTO THE PURCHASE, instead OF LETTING ME GET A NEW MOTHERBOARD which was the core of the problem at least according to another forum adviser who had the same problem.I can not say how the XPS L701X (I7) with 3D will work however I would be careful if I were you.I am right now living with the laptop using my earphones and awaiting a forum response which would more strongly suggestt that they should replace my mother  board for free since I bought a 3 year hardware guarantee  Good luck
In addition I ran the entire default diagnostic center tests (about 44 in total perhaps, maybe more) and ALL PASSED
I forgot to include that I replaced the dell audio drivers although they did not need it. I also found this on the site:    * Speakers don't work and are not muted or deselected    * Headphone ... See more...
I forgot to include that I replaced the dell audio drivers although they did not need it. I also found this on the site:    * Speakers don't work and are not muted or deselected    * Headphone jack does work    * Reinstalling audio driver does not help    * Audio test in Dell Diagnostics passes    * On models with 2 headphone jacks, one may be "checked" in the control panel as if in use    * Sometimes but not always, a very gentle wiggle of a plug in the jack will get it to resume normal functioning, at least temporarily. THE ONLY THING DIFFERENT ABOUT MY SYMPTOMS IS  that I did try jiggling the jack and this did NOT bring the speakers back. I too just bought this laptop and if it is a motherboard issue, can someone let me know how to determine this because Dell has me convinced it must be a software issue and I too jut put in about $3,000 to buy this laptop, including a 3 year hardware warranty.
I have checked out whether it is a hardware problem (which it is NOT) by using the Dell support test facility. I can hear the speakers here and only here (My Head phones are working and have never st... See more...
I have checked out whether it is a hardware problem (which it is NOT) by using the Dell support test facility. I can hear the speakers here and only here (My Head phones are working and have never stopped working, and yes I have disconnected the headphones prior to testing the speakers). So I am told it must be a software problem, however since I do not know when it stopped working I can not use the  System restore application. Besides, for some strange reason, while I have that ap on auto, I can only find two restore points, the oldest from only two days ago despite having turned the app on in January 2011 when I BOUGHT THE I7 LAPTOP. So it  seems I am left with either paying $129 to Dell  with even them possibly suggesting that I would have to use PC Restore and lose much of my data OR continue to use the headphones. I turn to this community for help Damian