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8 Krypton

My Aurora-R6 - The Adventure Continues

This new thread is a continuation of this old thread (that got locked during forum migration).

https://www.dell.com/community/Alienware-General/Aurora-R6-Hard-Lockup-and-crash-while-gaming-SOLVED...

The Aurora-R6 has not had a single crash in about 11 months now. Not really anything note-worthy in about 4 months either.

We usually just let it sleep and wake itself between productivity use, long gaming sessions, and scheduled daily Macrium Backups. It has a Local Account setup to auto-login on boot (yeah, I know, not real secure, but whateva). :Smile:

However, all that changed last-night.

It looks like it auto-installed some Windows Updates and rebooted itself to finish installing them. No biggie ... happens all the time. Now, I wasn't around to see this first hand but when my wife went to use it ... it said something about "Hope you enjoy your new version of Windows". It did not auto-login the usual Local Account. Looks like it stumbled a bit. Of course, she called Tech Support (me).

I found the machine mostly blank looking. All customizations and personalizations were missing. I asked her who she logged-in as and she wasn't sure ... no one really (she was kinda upset by the whole event). So, I just shut-down and rebooted (it's so quick on this machine). In about 20 seconds I was again looking at the usual/normal desktop. All the Updates in the History looked fairly small and minor. All fixed. :Smile: 

In fact, I wasn't even going to post about it until I saw this. Apparently, three of us Aurora-R6 users had a problem with Windows Updates last night.

https://www.dell.com/community/Alienware-Desktops/Thermal-Controller-error-startup/m-p/6063206#M3116

Looks like mine survived it the best. If you look back at the old thread for 5-17-2017, there is a potential for Command Center's Thermal-Controller to cause problems during updates. However, that was a big/major-update. It's never happened since, and I'm not sure it happened last night either, but something happened (too big of a coincidence).

I went-ahead and switched the Thermal-Controller to Manual-Startup (it's not like the UI has to be running for the settings to be in effect).

Here is some other related info:

- Currently running Windows-10 Pro v1709 (installed 11-3-2017)
- Set to update other Microsoft products with Windows
- Branch set to Semi-Annual Channel Targeted (consumer quick)
- Sign-In Options/Privacy/ use my sign-in to auto-finish updates
- BIOS is still on v1.0.5
- Command Center is still on v4.6.20
-   - Inactivity Timer: Never Go Inactive
-   - Keep Status Zones on during Go Dark
-   - Enable 3rd Party AlienFX Access
-   - Thermal Controller to Manual and then a reasonable Curve for each user-controllable fan 
-   - Thermal Controller each Fan linked to "CPU Sensor"
- In AlienFusion, Power-Profile is set to "High Performance"
- In AlienFusion "Always Ready Mode" is turned OFF
-   - Now you can right click on AlienFX icon in TaskTray, and set Inactivity Timer to Custom/Never go Inactive.
-   - The monitor, case lights, and (especially) FANS now stay ON while a benchmark or stress-test is running.

Remember these Alienware Command-Center tips:
(These tips have served me well, for like 8 years [for Aurora R1 and R6]).

- Never upgrade CC from inside itself (always clean-install a fresh version)
http://downloads.dell.com/published/pages/alienware-aurora-r6-desktop.html
- Always completely uninstall old version and REBOOT, before installing any version
- After downloading the installer, I always use Windows-Explorer to "UnBlock" the file before using it.
- Before installing, it would not hurt to disable your Anti-Virus (old tip but might still apply for some).
- Try disabling Window's Fast-Startup feature (for more reliable CC "state-detection"). If you boot from a SSD, you won't even notice a difference.
- If AW-CC is crashing (or displaying strange Dot-Net trace messages) at startup, try shutting-down machine, un-plugging from wall, and pressing the Power-Button a few times to dissipate all "flea-power" before restarting machine.

While the older Alienware desktops had actual (rather large) MIO-Boards:
https://dell.com/community/Alienware-General/Command-Center-2-7-25-0-Will-not-display-Temp-Readings/...
Now-days, the MIO-Board hardware is mostly virtualized in software. However, you can still run ePSA, and get some good data on at least the fans. From my notes:

----------------------------------------------
Someone from the forums wanted to know about Asetek Liquid-Cooler Testing
This should work for Aurora R5/R6/R7

F12 to run ePSA Diagnostics
First page tests take about 5 minutes.
After it finishes Testing, it should say everything Passes.
It will ask about running Extended Tests that take 4 hours
- If you don't expect Memory failure, you can skip RAM Tests
Click arrow button (bottom right) to go to second screen (detailed Test Results)
Notice all the components that tested good
System Health/ Fans / CPU-FAN is actually the impeller-RPM of Asetek Liquid Cooler pump
- Pump Impeller RPM is constant/fixed and should be between 5280-5350 RPM
TOP-FAN (radiator-fan): around 1160 RPM
FRONT-FAN: 450 RPM (PCIe slots & cool-air intake fan)
HARD-DRIVE: 26c
CPU Thermistor: 35c-54c
-----------------------------------------------

 


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