A couple of weeks ago, I chatted in ready to buy the new Alienware m15. My experience with the sales team was terrible. The agent couldn't provide basic tech specs for internal components (I planned to upgrade RAM and SSD myself). The "best possible" quote the agent prepared was more expensive than what was shown on the website. The agent tried to get me to buy an extended warranty by telling me it would cost three times more if I didn't buy it with the machine.
Finally, when I complained to the agent's supervisor via email, I did not get a response. I'm quite sure my issue died in the call center, and was not escalated to anyone who cared about keeping my business. I did not buy the computer I had planned to purchase. How can Dell market Alienware as a premium gamer brand if they treat potential customers so badly on the front end?
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