Seems normal for this model, I have one too and I been strugling with it. I have reached like 105 playing battlfield V. I been using an usb fan to help to take the hot air out of the computer. So you say they are going to switch? Support have not helped me with mine.
One question, when the laptop is so hot, does your wireless keeps working? Mine doesn't work if the computer is so hot. I need to wait until it cool downs.
I have this post open and I contacted support the next day I received. I been talking through email and private message. At least my main issue seems to be fixed by itself, so my only issue is the wireless so far. I am going to try a solution they gave me today, hope it works