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8 Krypton

RE: Please exchange the broke Xbox you sent me

Hmm.  I'll be honest I'm a little surprised Microsoft wouldn't do a new for new exchange.  I would contact them again and ask for a supervisor.  Explain its a promo bundle and it was broken right out of the box and you feel you should get a new replacement.  

Like I said earlier, Dell won't be able to assist you since they don't have any more to swap out unfortunately (as far as i know). 

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