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Community Manager
Community Manager

RE: Invalid service tag for transfer ownership

Hi kitanir,

Thanks for posting.

Apologies for your inability to transfer the service tags on your recent purchase from eBay.  Dell Warranties are assigned to the original purchaser of the product.  The warranty can be transferred to another person, by filling out the Transfer of Ownership form.  Please have the original owner fill out the form and transfer the ownership to you, and the tag will then show as valid.

If you are unable to locate the information for the original owner, you will have to contact the company on eBay that you purchased from and get it from them.  Dell can not release that information due to our privacy policy.  Thanks.


Dell-Robert P
Social Media Support
To help us troubleshoot, please send us the Dell service tag number via a private message
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