Thank you for your message. I apologize for the inconvenience surrounding your order. I will be glad to look into this.
Did you check your spam/junk mailbox to see if you have received an email from Dell?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the order/ customer number, registered name & email address.