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Re: Erase all my files off my computer

Hi ,

Thanks for posting your comments and bringing this to our attention. We truly regret the inconvenience and frustration caused. It is genuinely sad to know that data was lost due to tech misunderstanding the issue. All chats are recorded so it shouldn't be difficult to check the conversation and ensure a proper feedback is given to the agent. The supervisor you spoke with has owned this case and I am sure he will call you back with the best possible solution. 

Thanks and Regards
Satya P
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