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Re: DVD/CD ROM drive not reading DVD-RW; CDs and commercial DVDs fine

A new, unrecorded DVD-RW is unresponsive, as well, whether through Roxio or My Computer:  "Recently, when we load a DVD-RW disc to read or a new disc to format, the drive does not recognize the disc... When we browse to the drive and select the DVD/CD ROM drive to expand or open it, we get "Please insert a disc".  When we try to open through Roxio, same thing:  "No disc"."

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