Reply to Message

Reply to Message

View discussion in a popup

Replying to:
Dell-Rajesh R
4 Ruthenium

Re: blu ray BH20N SATA HH 6X BD-RE

Hi robwejam,

Follow below steps which can resolve the issue:

Close any DVD or Burning Software. These programs may be attempting to use the drive, which keeps Windows from accessing the disc. Programs to look for include:

  • Roxio family of products
  • Power DVD
  • WinDVD
  • Media Direct
  • Windows Media Player
  • Nero Burning ROM

Run Microsoft fixit on the computer for Blu-ray drive.

Also, update Blu-ray drive firmware on the computer.

Awaiting your response!

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

0 Kudos