Thank you for your reply and for providing an update on the status. We will be able determine the card installed on you system using the system Service Tag. I have added you as a friend. Please accept my friend request by clicking on my name ‘DELL-Rajath N ’highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide the system’s Service Tag and contact details(including the name on the account) so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message. Please let me know if this helps.