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Replying to:
mdwpsyd
1 Nickel

RE: Windows 10 - WiFi does not work

More info from the Windows troubleshooter:

PrintWindows Network Diagnostics Publisher details

Issues found
Problem with wireless adapter or access point

Problem with wireless adapter or access point Not fixed Not Fixed
Reset the wireless adapter Completed
Investigate router or access point issues Completed

Issues found Detection details

5 Problem with wireless adapter or access point Not fixed Not Fixed

Reset the wireless adapter Completed

InformationalNetwork Diagnostics Log
File Name: 20AA096C-04BF-4F89-A11F-35D774388EDE.Repair.1.etl Detection details Expand

InformationalDiagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Wi-Fi driver information:

Description . . . . . . . . . . : Dell Wireless 1704 802.11b/g/n (2.4GHz)
Manufacturer . . . . . . . . . : Broadcom
Provider . . . . . . . . . . . : Broadcom
Version . . . . . . . . . . . : 7.35.295.0
Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem14.inf
Inf File Date . . . . . . . . . : Monday, August 3, 2015 6:17:14 PM
Section Name . . . . . . . . . : BCM43XNG_NT64
Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4365&subsys_00161028
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9

InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

Information for connection being diagnosed
Interface GUID: 524572c2-34b1-4002-9972-59160f5e57bf
Interface name: Dell Wireless 1704 802.11b/g/n (2.4GHz)
Interface type: Native WiFi

Connection incident diagnosed
Auto Configuration ID: 7
Connection ID: 7

Connection status summary
Connection started at: 2015-08-31 06:12:32-989
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Fail

List of visible access point(s): 7 item(s) total, 7 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
[Apparently tried to connect via all available wireless signals - I do not list them here for privacy reasons (not sure if it matters, but I don't want to take the risk.]

Connection History

Information for Auto Configuration ID 7

List of visible networks: 7 item(s) total, 7 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------

Infra <unknown> Yes 64 Yes [my wireless name]

List of preferred networks: 4 item(s)
Profile: [my wireless name]
SSID: [my wireless name]
SSID length: 18
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Profile: mdwpsyd's iPhone
SSID: mdwpsyd's iPhone
SSID length: 16
Connection mode: Infra
Security: No
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028003

Information for Connection ID 7
Connection started at: 2015-08-31 06:12:32-989
Auto Configuration ID: 7
Profile: [my wireless name]
SSID: [my wireless name]
SSID length: 18
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 6c-b0-ce-ad-24-1a
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Fail 0x00048005

Information for Auto Configuration ID 6

List of visible networks: 7 item(s) total, 7 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 60 Yes [my wireless name]

List of preferred networks: 4 item(s)
Profile: [my wireless name]
SSID: [my wireless name]
SSID length: 18
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028006
Profile: mdwpsyd's iPhone
SSID: mdwpsyd's iPhone
SSID length: 16
Connection mode: Infra
Security: No
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002

Information for Connection ID 6
Connection started at: 2015-08-31 06:11:27-378
Auto Configuration ID: 6
Profile: [my wireless name]
SSID: [my wireless name]
SSID length: 18
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 6c-b0-ce-ad-24-1a
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Fail 0x00048005

Information for Auto Configuration ID 5

List of visible networks: 7 item(s) total, 7 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 38 Yes [my wireless name]

List of preferred networks: 4 item(s)
Profile: [my wireless name]
SSID: [my wireless name]
SSID length: 18
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028006

Information for Connection ID 5
Connection started at: 2015-08-31 06:10:21-712
Auto Configuration ID: 5
Profile: [my wireless name]
SSID: [my wireless name]
SSID length: 18
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 6c-b0-ce-ad-24-1a
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No


InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed
Interface GUID: 524572c2-34b1-4002-9972-59160f5e57bf
Interface name: Dell Wireless 1704 802.11b/g/n (2.4GHz)
Interface type: Native WiFi

Result of diagnosis: Problem found
Issue referred to: L2Sec Helper Class

Root cause:
Windows could not connect to "MyCharterWiFi1a-2G"
You can try to connect again.

Repair option:
Resetting your wireless network adapter
This will disable and then enable the network adapter "Wi-Fi" on this computer.




InformationalDiagnostics Information (L2sec Helper Class)
Details about L2Sec Helper Class diagnosis:

For complete information about this session see the Wireless Diagnostic Informational Event.

Helper Class: Layer2 Security
Initialize Status: Success

Result of diagnosis: Problem found

Root cause:
Windows cannot connect to "MyCharterWiFi1a-2G"
The wireless network security key is not correct.

Detailed root cause:
Layer 2 security key exchange using user-supplied key did not generate unicast keys before timeout

Repair option:
Verify the network security key for "MyCharterWiFi1a-2G"
View the security settings. You can then type the correct security key.

Information for connection being diagnosed
Interface GUID: {524572c2-34b1-4002-9972-59160f5e57bf}
Interface name: Dell Wireless 1704 802.11b/g/n (2.4GHz)
Interface type: Native WiFi
Profile: [my wireless name]
SSID: [my wireless name]
SSID length: 18
Connection mode: Infra
Security enabled: Yes
Connection ID: 7
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Yes
Pre-Association and association status: Success
Security and Authentication:
Configured security type: Robust Secure Network (RSN / WPA2) for independent networks
Configured Encryption type: CCMP (AES)
Security connect status: Fail 0x00048005
Number of security packets received: 0
Number of security packets sent: 0
802.1X protocol: No
Key exchange initiated: Yes
Unicast keys received: No
Multicast keys received: No



InformationalNetwork Diagnostics Log
File Name: 20AA096C-04BF-4F89-A11F-35D774388EDE.Diagnose.0.etl

InformationalOther Networking Configuration and Logs
File Name: NetworkConfiguration.cab

Collection information
Computer Name: [my computer's name] 
Windows Version: 10.0
Architecture: x64
Time: Monday, August 31, 2015 6:12:43 AM

Publisher details Expand

Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 3.0
Publisher: Microsoft Windows

 

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