I am having a similar problem. I don't have encountered or discovered an issue created by this program, but i remember to have uninstalled it before. And it has come back without me installing it. It doesn't seem to be a Dell's program, since its publisher shown in "Programs and Features" of Control Panel is Rivet Networks. So I believe it to be part of some other software's installer package, through which this program seems to be sneaking into our systems. If anyone has found a solution, could you please let me know? Many Thanks.