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windows has recovered from unexpected shutdown


Hello, I have recently purchased a DellXPS 1330, and ever since I have had it there are problems with the shutdown.  Everytime I shutdown with the start menu shutdown, the computer never completely shutsdown.   I have to end up using the keyboard power button to shut down.  I have read alot of posts of people having the same problem, but can never find a clear cut solution. Here are problem details that come up under the "windows has recovered from an unexpected shutdown" window that pops up every time I start my computer.  it then states that "windows can check online for a solution to the problem".  I have already tried turning off the "automatic restart" in advanced options on the control panel, and I also have adjusted my power options making sure the start menu shutdown option is on shutdown and not hibernate.  I have also made sure I have all of vistas updates as well as the service pack 1.

Please help!!!


Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.0.6000.

Locale ID: 1033

Additional information about the problem:

BCCode: 9f

BCP1: 00000003

BCP2: 83F4E1D0

BCP3: 8660D030

BCP4: 8785F148

OS Version: 6_0_6000

Service Pack: 0_0

Product: 768_1

Files that help describe the problem:




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