Welcome to our community.
We’ll surely try assisting you within Dell support boundaries. Please provide us with the service tag/ express service code via private message, so that we can check for more details and assist you. To send a private message, click on my name and select ‘Send private message’.
The Service Tag is a 7-character code, and the Express Service Tag is a 10-digit code that is a numeric version of the Service Tag. Both codes are on the bottom of your laptop. You can also refer to this link which is a video that shows steps to find the service tag.
We’ve asked for the above details to check if the image is available on our support site. The download file will only be available if the system is in warranty. If the image is not available, we request you to contact our Out of Warranty support team to check for available options. Do let us know the region you are located in, so that we can guide you to the right team.