Reply to Message

Reply to Message

View discussion in a popup

Replying to:
erinmoore08
1 Copper

Dell Venue 8 - Dell's the worst!

DELL IS THE WORST. My family and I have always been loyal customers of Dell. ALWAYS have owned one. After literally 5 hours of being on the phone with every department dell has they still could not help me with my tablet. 

I made an original phone call to them to price out how much it would be to replace my screen on the Dell Venue 8 because i broke it. (I didn't have any warranty on it) They decided a factory reset was the way to go to fix a problem i was not having and it RUINED my tablet. Now they are refusing to let me return it or to fix it for that matter. Their reasoning? Because my tablet is cracked. Before the factory reset my tablet was fine and now it no longer works. That was a waste of $170. P.S - Tablets only 29 days old. Still within 30 days.

Typical Dell. Never owning up to their mistakes or making it right for any of their customers. And you ask them for the corporate number and they don't have one. Of course.

All i can say is I am done with Dell and have no plans for future purchases. 

0 Kudos