My 8 month old U2515H monitor front panel controls don't work. Can't turn the monitor off. Can't access the on screen menus. I called support and was asked for proof of purchase. That's easy. I sent a copy of the invoice. I purchased the monitor from Amazon of course. Got to love Prime shipping.
I was told that the invoice only has my order number on it. To get service I need the original order number that Amazon used to order the monitor from Dell.
That's pretty silly. I thought the support person was kidding. She is not.
So, now I sit here with a monitor that is on but can't be turned off without pulling the plug. That's an interesting way to manage returns.
Hey, what if every manufacturer insisted on a similar scam? Let's play it out using a new car.