Hello! Can someone help me, please??
I have a Dell Dimension E521 PC with a Dell 946 AIO printer.
The problem concerns my printer. It is about 2-1/2 years old and just recently when I installed a new black ink cartridge (J5566 Series 5) and clicked the print icon on my PC, it prints a pale red color--no black ink appears. Prior to this, I have been able to print fairly decent black and white copies of any Word documents. When I made copies on the copier glass, it printed black letters and numbers that are fair quality--not very good. Color copies were very poor--they seem to be faded and the level of ink in the color cartridge never seems to decline. Now all copies (black and white and color) are pretty poor quality. I checked and have always removed the tape from both cartridges when I install new ones.
Prior to installing the new black ink cartridge (and after), when I turned the printer on, sometimes I got the error message right alignment problem (the color cartridge is on the right; the black to the left). I would try and reseat the color cartridge and if I still got the error message, would turn the printer off then on and that would eliminate the error message.
I have used the clean ink nozzles function on my PC several times--seems to print black ok but I don't see much of any color.
Not sure what to do at this point. ??????? How can I get black and white copies when I use the copier glass but when I try to print out a Word document I get just faded red printing?
I have noticed a gradual decline in the performance (quality of the black and white and color) of the printer over the last year.
Any suggestions anyone has would be greatly appreciated.
Thanks very much for reading this and have a Happy New Year!!