Hi, PudgyOne and thanks so very much for replying so promptly!
You got me to do some serious thinking about the problem and what I did is to replace the color cartridge.
When I did this I got a message that said I was using the color cartridge to do my black and white printing. It said to uncheck the box if I want to discontinue this--so I unchecked the box and guess what? I am able to print my Word documents just fine! Wont need to have the black ink cartridges replaced after all.
When I make black and white copies and now also color copies they are acceptable quality!!!
Thanks again for all of your efforts!!