Can you turn on the printer and copy a document?
Can you ask the owner, if she updated the firmware in the printer? It's very important to find this out.
Does this printer turn on at all?
Does it sit there and beep?
If you could ask the owner and then post back with the answers as they are very important to some of us at this time.
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015