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Replying to:
MustBeLucky
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9020 AIO display issue

I have a display issue that exactly matches the issue described in the following post.

https://www.dell.com/community/Desktops-General-Read-Only/9020-AIO-display-issue/td-p/4667842

I have also tried all of Jen-K's suggestions, including trying another monitor.  I know the system is posting, as I can hear windows boot up.  I have also confirmed that the green lights are on, including num lock and caps lock.  I tried to remove the CMOS battery and ram, clear the capacitors, and still receive the same results. I am 90% sure the video card has gone bad on this PC, and was wondering if you could check my service tag to let me know if the video card is integrated or separate. Could someone check my service tag to tell me if my video card is integrated or separate?  I tried to PM Jennifer-K, but the system would not let me. First it says she doesnt have PMs turned on, then it said i sent too many PMs?

 

 

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