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Replying to:
M L Hogan
1 Copper

Re: AIO 964 - Firmware Loading Issue


I followed the instructions with these results:

1.  "Paper Jam" appears on the 964 screen when powered up,
2.  The unit is still unable to scan from the AIO center.
(The scan command times out and a dialog box appears saying the computer is unable to
communicate with the 964 when the preview button is pressed within the AIO center).

In addtion to the instructions you listed above, I vaccumed out the unit before and after
the 30 second shake routine.  I also tried a different USB cable between the unit and
the computer - to no avail.

Any other thoughts or ideas?


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