Reply to Message

Reply to Message

View discussion in a popup

Replying to:
8 Krypton

Re: AIO 920, vista, and windows 7 RC

murie,

 

Here are the normal instructions I give for people to install the printer of your make and model number. Disconnect the printer. With a Vista machine, the PATCH MUST be run on Vista machines and since you're using Windows 7 RC and I heard that you can use the Vista drivers, then you need to download and install the Vista 32-bit drivers. Install the Vista 32-bit drivers and you'll be prompted to connect the printer(powered on). You should have all the functions, hopefully. Dell will not offer Windows 7 drivers until Windows 7 is offically released. You might have to install the drivers in the compatability mode, before installing, right click on the setup program, left click on properties and install in the Vista mode. If you fail on the first try, you will need to run the PATCH, which is a cleanup Utility, to completely remove the printer drivers from the machine or it will NOT install properly and you'll get the generic drivers which will allow print only. Right click on the patch and run as administrator. Run the process until it prompts you to restart your computer. Restart the computer and then you should be able to install the Vista 32-bit drivers.

 

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and un-install all versions of Java, restart your computer and download and install the latest Java.

 

Disconnect your printer.

 

Download and run this patch to completely remove the printer from your computer. Run the patch, a MUST on Vista machines, until it prompts you to restart your computer. 

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

Vista 64-bit drivers

 

All other drivers

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

If you could let me know if you needed to install the drivers normally or in the compatibility mode, I'd really appreciate it.

 

Thanks and let me know what happens,

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos