I tried following your instructions but had some problems.
I was able to delete the existing printer and the printer software.
I rebooted the system. So far, OK.
I cannot find my Setting Up Your Printer poster that came with my Dell AIO Printer, so I don't know when to disconnect the printer's USB and power cord and when to reconnect them. Do you know where I can get a new poster, or do you have those instructions to share with me?
When I reconnect the printer USB cable I get a popup on the computer "Found New Hardware", then a window popsup that wants me to insert my Printer Install CD. My Printer Install CD is old. When I put it in the D:\ CD/DVD slot, I can hear it working for a bit, but the Install program rarely starts up. It seems like the computer is not reading the CD. If it does start, I get the window to Install. I click on INSTALL and nothing happens. The window disappears. Can I get an a new Installation Disc for my DELL AIO Photo 964 Printer?
When I try downloading new drives, I followed your link, downloaded DELL FIRMWARE N201, A04, and got the files unzipped. The computer show a black screen window called C:\WINDOW\system32\cmd.exe and another window, AIO Firmware Update Utility 2.04. This window shows it is Initializing 100% and Total Progress is 31%. Next another box pops up that says AIO Machine Firmware Version: Cab_E071006_00, Firmware Update Version: Cab_E121505_00, Do you want to continue with the update? I Click YES. Back on the AIO Firmware Update Utility 2.04, it shows Flashing and gets to 84% and Total Progress 76%, the stops and shows a box that says Firmware Update Complete. I click OK.
When I download DELL FIRMWARE 071006, I get to the AIO Firmware Update Utility 2.04, and it shows Initializing 100% and Total Progress 11%. Next another box pops up that says AIO Machine Firmware Version: ..4P......, Firmware Update Version: CabEC_E071006_00, Do you want to continue with the update? I Click YES. Back on the AIO Firmware Update Utility 2.04, it shows Flashing and gets to 54% and Total Progress 64%, the stops and shows a box that says Firmware Update Complete, The firware upgrade process has completed without receiving a Power On Reset alert. Verify that the machine has finished updating firmware before removing power. I don't know what that means or how to do it so I click OK.
When I download DELL DRIVER
G5A32-WP English, it downloads and unzips OK. Then it opens the Dell Photo AIO Printer 964 Installation window. I click on Personal Installation, the window disappears and nothing seems to happen.
The Printer Prints and scans OK, but whe I Restart the computer, Once the desktop repopulates, I get the Error Box that says The RUNDLL Error in C:\WINDOWS\System32\spool\DRIVERS\W32X86\DLCJtime.dll.
If you have any suggestions or answers to my questions, please tell me.
I appreciate your help.