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Re: Cannot print with our Dell 968w

Hi willi1617,

Please check if you are able to make a photocopy from the printer using the printers’ operating menu options.

If not, Unplug the power cord, adapter from the printer, press and hold the power button on the printer for 20 seconds. This will remove the static power from the printer. Now try making a photocopy from the printer.

If unable to print from the computer, please provide operating system and the antivirus program install in the computer.

Check if that works and reply with results.

Thanks & Regards,
Nikhil D

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