Try unplugging the printer from the wall, then remove the power brick for 60 seconds. This will reset any error messages the printer is getting.
Can you copy a document under the glass? Black and white and color?
Any error mesages?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
Welcome to Dell Community!
#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015