Can you copy a document under the glass? Black and white and color?
If yes, then I would try reinstalling the printer using the instructions below...
First run Delete Print Jobs to remove any stuck print job in the queue.
Disconnect the printer.
Start, control panel, programs and features, your printer,, uninstall.
Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal
Download the Vista 32-bit drivers for Windows 7, 8 and 8.1 32-bit or the Vista 64-bit drivers for Windows 7, 8 and 8.1 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).
Links to the drivers can be found at...
Remember virus programs and firewalls will block communications.
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015