When I open Outlook Express I just click on the outlook express icon on my desktop to receive all my E-Mail. I downloaded Mailwasher. During Mailwasher setup it requires the Verizon DSL password and user ID that I defined two years ago when I switched to DSL. After an hour talking to Verizon support in India they declined to tell me what my password is as I have no record of it. Verizon support told me to go through the process of setting up the account again. Something that I am reluctant to go through as everything now works fine. So now I can't use Mailwasher as it requires the password. It won't accept just ant password.