Thank you for your reply.
We need to see some additional information about what is happening in your machine.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE.
Windows Insider MVP 2016 -
Microsoft MVP - Consumer Security 2006-2016
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