"Specifically, what was your request of them? Did they state why they refused?"
I've asked the same question as in this topic. Here is translation of their respons:
"The type of guarantee Partner Led Carry In Service on your device does not cover the receipt of technical support, diagnostics and software support using remote communication channels (telephone, chat, e-mail).
For technical support and diagnostics, you can contact Dell Authorized Service Centers but they don't provide support for the download, installation and use of operating systems, drivers and other software".
I've bought not just hardware but hardware and pre-installed software on it. And the hardware does not work correctly with that software, so I was expecting that they will help but intead I've got a bunch of adresses to third-party companies which will not help me because they "don't provide support for the download, installation and use of operating systems, drivers and other software". Who is responsible for such issues then?
Also I've read the guid on the link. It didn't help.