Agreed!! I bought two laptops from Dell this year and both have this problem. The first one the Dell team actually fixed after about (literally) 20 hours on the phone over six days. They did not charge me. The second laptop had the SAME problem and they offered no assistance unless I bought their extended warranty. Such a rip off. Almost $2K I spent with this company and BOTH devices were unusable as sold.... I wish I could scream it from the rooftops to warn others. I don't remember all the things they did to try to get the first laptop running again, so I'm stuck with a brick. I would return it, but it was shipped to my daughter at school and by the time she had given up on it and brought it home for break it was too late.