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RE: Windows 10 Video and Audio Not Working


Thank you for writing to us!

Since you have updated the drivers kindly private message the service tag, email address and also a screenshot of the device manager.

In the meanwhile kindly check the following:

1- Update BIOS on the system ( link to the latest BIOS)

2- Run Diagnostics on the system.

3- Check for windows pending updates.

4- Use external speakers to check if the audio works fine.



DELL-Robin D
Social Media Support

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